Question
Reply
 
Student
kindaspecialk
Posts: 1
Member Since: ‎10-01-2011
Message 1 of 2 (673 Views)

HP Mini 110 - Windows (XP) won't start

I have an HP Mini 110-1012NR PC running Windows XP.  When I turned it on, it stopped at the Windows Start sceen. The blue dots still move like it's booting up, but more slowly. When I tried it in Safe Mode, it gets stuck right after the "mup.sys" line. I've tried Roxio Instant Restore, and that program seems to work, but Windows still won't start. Diagnostics said the disk and memory were fine. I tried to get the recovery media on flash drive, but HP sent me a DVD, even though the netbook has no cd/dvd rom and I don't have an external drive to set it up with.

 

Nothing was wrong with it before, and I hadn't moved it from my home office in weeks before that, so I find it hard to believe that any hardware could've gotten dislodged.

 

What do I do?

Provost
banhien
Posts: 36,354
Member Since: ‎01-29-2009
Message 2 of 2 (657 Views)

Re: HP Mini 110 - Windows (XP) won't start

[ Edited ]

Hi,

 

HP has sent a CD to fix the problem, my sugesstion is copy this CD to an USB stick otherwise you have to borrow an external CD/DVD drive to fix your machine. Other option is to ask HP send you the contents on an USB stick.

 

Regards,

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation