HP Pavilion 17-e016dx (4473 Views)
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delluser
Posts: 11
Registered: ‎10-29-2013
Message 1 of 37 (4,473 Views)
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HP Pavilion 17-e016dx

I purchased this laptop 2 days ago and I am unable to locate the drivers for windows 7 (x64).  I spent hours and hours and I was able to find the LAN driver by going to the manaufacture (realtek) and get it from there.

 

I was hoping that after i do the wndows update i will get the rest of the drivers:

 

  •  Network controller for wireless
  • PCI device
  • SM bus controller
  • USB controller
  • unknown device

 

HP support said that they dont have any software for this laptop pusblished yet. how can you sell a laptop without making the drivers to the public for it.

 

 

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Paul_Tikkanen
Posts: 35,893
Registered: ‎07-13-2010
Message 2 of 37 (4,463 Views)

Re: HP Pavilion 17-e016dx

[ Edited ]

Hi:

 

Below is the link to the support and driver page for your notebook. When they add the drivers to that page, the only Windows drivers will be for Windows 8.

 

I will report that the drivers tab is missing for this model.

 

http://h10025.www1.hp.com/ewfrf/wc/product?product=6521424&lc=en&cc=us&dlc=en&task=

 

Please understand that HP only provides Windows 8 64 bit driver support for their new consumer PC's for Windows operating systems.

 

If you do not agree with HP's policy regarding how they provide driver support for their consumer PC's, please address that in a different venue at the link below.

 

https://ssl.www8.hp.com/us/en/company-information/executive-team/ceo-index.html

 

I do not work for HP, so all I am concerned with is helping you get the W7 x64 bit drivers you need.

 

First, install the AMD chipset driver and reboot. First file listed.

 

http://support.amd.com/en-us/download/chipset?os=Windows 7 - 64

 

Now, with your model, you may have to work a little at getting the USB 3.0 controllers to install.

 

Read this thread and then try my recommendation first, and if that doesn't work, try the steps posted by NAP_CHL_IT.

 

Additionally, after you try either method, you may have to reboot the notebook and repeat the process, so I have been informed.

 

http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/Driver-for-HP-m6-k010dx-for-ACP...

 

For the network controller and the unknown device, please post the hardware ID's for them and I will post the links to the W7 drivers you need.

 

If you do not know where to find a hardware ID, please read the guide at the link below.

 

http://www.wikihow.com/Find-Hardware-ID

 

For the additional software to round out the things you may like to have, you should be able to use the W7 x64 software from this model.

 

DO NOT USE ANY BIOS OR FIRMWARE DOWNLOADS FROM THIS LINK

 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5275...

Top Student
delluser
Posts: 11
Registered: ‎10-29-2013
Message 3 of 37 (4,451 Views)

Re: HP Pavilion 17-e016dx

thank you for your reply, but this first link doesnt take me anywhere

 

http://support.amd.com/en-us/download/chipset?os=Windows 7 - 64

 

 

Top Student
delluser
Posts: 11
Registered: ‎10-29-2013
Message 4 of 37 (4,446 Views)

Re: HP Pavilion 17-e016dx

for the wireless driver:

 

Ven_10EC&dev_8179

 

 

for the USB:

 

Devn_1022&DEV_7814

 

for SM BUS:

 

VEN_1022&DEV_780B

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Paul_Tikkanen
Posts: 35,893
Registered: ‎07-13-2010
Message 5 of 37 (4,445 Views)

Re: HP Pavilion 17-e016dx

[ Edited ]

You're very welcome.

 

I just tested it and it works fine for me.

 

You should be getting this page...

 

AMD Chipset Drivers

ContentMain1
 
Name File Size Revision Number Release Date Download Link
AMD Chipset Drivers26.4 MB13.44/24/2013Download
Description:
This package is for motherboards with 700 series or newer AMD chipsets, and includes:
                          AMD Chipset Drivers
                          AMD AHCI Driver
                          AMD USB 3.0 Driver

 

And if you click on the blue download link in this copy I posted, you should be able to download the file directly from there because I just did.

 

If you continue to have issues, let me know and I will put the file on my public Skydrive folder for you to download.

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Paul_Tikkanen
Posts: 35,893
Registered: ‎07-13-2010
Message 6 of 37 (4,442 Views)

Re: HP Pavilion 17-e016dx

You need this driver for the wireless card.

 

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=5379212&sp...

 

What about the ID for the unknown dev?

 

The other 2 devices will be resolved by the installation of the chipset driver.

Top Student
delluser
Posts: 11
Registered: ‎10-29-2013
Message 7 of 37 (4,434 Views)

Re: HP Pavilion 17-e016dx

The unknown device driver is:

ACPI\HPQ6007

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Paul_Tikkanen
Posts: 35,893
Registered: ‎07-13-2010
Message 8 of 37 (4,424 Views)

Re: HP Pavilion 17-e016dx

Top Student
delluser
Posts: 11
Registered: ‎10-29-2013
Message 9 of 37 (4,340 Views)

Re: HP Pavilion 17-e016dx

Thank you again for your help.

 

I am still missing :

 

PCI device     VEN_10EC&DEV_5529   

 

Unknown device  ACP\HPQ6007   (when installing the HP ProtectSmart Hard Drive Protection) I gewt error " HP 3D DriveGuard cannot install. the acceleromter hardware is not present or supported on this unit.

 

 

 

 

                    

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Paul_Tikkanen
Posts: 35,893
Registered: ‎07-13-2010
Message 10 of 37 (4,335 Views)
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