10-29-2013 02:38 PM
I purchased this laptop 2 days ago and I am unable to locate the drivers for windows 7 (x64). I spent hours and hours and I was able to find the LAN driver by going to the manaufacture (realtek) and get it from there.
I was hoping that after i do the wndows update i will get the rest of the drivers:
- Network controller for wireless
- PCI device
- SM bus controller
- USB controller
- unknown device
HP support said that they dont have any software for this laptop pusblished yet. how can you sell a laptop without making the drivers to the public for it.
Solved! View Solution.
Re: HP Pavilion 17-e016dx
10-30-2013 12:26 PM
You're most welcome.
You shouldn't need a driver for the webcam.
You should just need this software.
I don't get why that Driveguard 6 driver isn't installing. That is definitely the driver you need for the 6007 device.
Please see this thread. You can try that driver too if you want.
If you still can't get it, try manually installing the driver via the device in the device manager. Update driver, select browse for driver software method, browse to C:\SWSetup\sp##### (file number of the download), make sure Include subfolders box is checked.
10-29-2013 03:10 PM - edited 10-29-2013 03:17 PM
Below is the link to the support and driver page for your notebook. When they add the drivers to that page, the only Windows drivers will be for Windows 8.
I will report that the drivers tab is missing for this model.
Please understand that HP only provides Windows 8 64 bit driver support for their new consumer PC's for Windows operating systems.
If you do not agree with HP's policy regarding how they provide driver support for their consumer PC's, please address that in a different venue at the link below.
I do not work for HP, so all I am concerned with is helping you get the W7 x64 bit drivers you need.
First, install the AMD chipset driver and reboot. First file listed.
Now, with your model, you may have to work a little at getting the USB 3.0 controllers to install.
Read this thread and then try my recommendation first, and if that doesn't work, try the steps posted by NAP_CHL_IT.
Additionally, after you try either method, you may have to reboot the notebook and repeat the process, so I have been informed.
For the network controller and the unknown device, please post the hardware ID's for them and I will post the links to the W7 drivers you need.
If you do not know where to find a hardware ID, please read the guide at the link below.
For the additional software to round out the things you may like to have, you should be able to use the W7 x64 software from this model.
DO NOT USE ANY BIOS OR FIRMWARE DOWNLOADS FROM THIS LINK
10-29-2013 03:28 PM - edited 10-29-2013 03:30 PM
You're very welcome.
I just tested it and it works fine for me.
You should be getting this page...
AMD Chipset Drivers
And if you click on the blue download link in this copy I posted, you should be able to download the file directly from there because I just did.
If you continue to have issues, let me know and I will put the file on my public Skydrive folder for you to download.
10-29-2013 03:32 PM
You need this driver for the wireless card.
What about the ID for the unknown dev?
The other 2 devices will be resolved by the installation of the chipset driver.
10-30-2013 10:35 AM
Thank you again for your help.
I am still missing :
PCI device VEN_10EC&DEV_5529
Unknown device ACP\HPQ6007 (when installing the HP ProtectSmart Hard Drive Protection) I gewt error " HP 3D DriveGuard cannot install. the acceleromter hardware is not present or supported on this unit.
10-30-2013 10:50 AM
You're very welcome.
Try this driver for the card reader.
Try this one for the 6007...
- Performing an HP System Recovery (Windows 8)
- Performing an HP system recovery (Windows 7)
- Troubleshooting HP System Recovery Problems (Windows 8)
- Read this before ordering your Recovery Discs! (US and Canada Only)
- Using Recovery Manager to Restore Software and Drivers (Windows 8)
- Using Recovery Manager to Restore Software and Drivers (Windows 7)