06-04-2011 08:44 AM - edited 06-04-2011 08:45 AM
which Windows 7 version ? 32-bit or 64-bit?
Please identify your notebook/pc with more than the series name .
Look at the base/rear/side of the notebook/pc at the barcoded sticker.
Post items numbered 1 and 2 on the following image. Your barcode may be slightly different but will still have the important imformation needed for us to help you.
###Do not post the serial number as it is personal information.###
Post the installed operating system version ( and whether it is 32 or 64-bit ) and whether the CPU is an AMD or Intel product
Not posting all of the information as requested will delay our responses and slow troubleshooting of the issue that led you to author a thread.
2015 Microsoft MVP - Windows Experience
06-04-2011 12:48 PM
If you do not have the sticker pictured above, look at alternate ways to find PN and/or full model number tag as outlined here>> Locating Model Number
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06-04-2011 02:06 PM
Give these drivers a try:
11-26-2013 08:32 AM
I saw your post looking for drivers. I will be happy to assist but I need more information then what you have provided. What is your product number? What operating system are you running? What drivers are you looking for?
Find your product number on a notebook:
Finding your OS:
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I work on behalf of HP
02-19-2014 11:00 AM - edited 02-19-2014 11:02 AM
serial # CND 839 16 PF
mODEL pAVILION DV6748US Pavilion entertainment
I had vista and upgraded to Windows 7 ( 32 bit)
It states that I need 2 base sytems device and a coprocessor.
Where do I find these.
02-19-2014 12:26 PM
You need these two drivers for your dv6748us:
- Performing an HP System Recovery (Windows 8)
- Performing an HP system recovery (Windows 7)
- Troubleshooting HP System Recovery Problems (Windows 8)
- Read this before ordering your Recovery Discs! (US and Canada Only)
- Using Recovery Manager to Restore Software and Drivers (Windows 8)
- Using Recovery Manager to Restore Software and Drivers (Windows 7)