HP Pavilion dv6-6135dx USB 3.0 Problems (73641 Views)
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Top Student
reikani
Posts: 5
Registered: ‎08-25-2011
Message 1 of 25 (73,641 Views)
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HP Pavilion dv6-6135dx USB 3.0 Problems

[ Edited ]

Recently bought this laptop, I like it, it works great.

 

I reformatted pretty much the day I got this laptop. However, I cannot get 2 USB ports on the left side of the laptop to work, I'm assuming these are the USB 3.0 ports. The two USB ports on the right side of the laptop work fine, I'm assuming they are the USB 2.0 ports. Presumably, this is from missing drivers.

 

I've tried downloading the Renesas Electronics USB 3.0 Host Controller Driver from HP's support website. This does not work. After installing and running the USB 3.0 Host Controller Utility that it installs, a small dialog pops up that says "USB 3.0 Host Controller not found".

 

In Device Manager, I have two devices that have the yellow exclamation points. One is listed as SM Bus Controller, the other is listed as Unknown device. The hardware IDs for those are:

 

SM Bus Controller:

PCI\VEN_1022&DEV_780B&SUBSYS_358D103C&REV_13

PCI\VEN_1022&DEV_780B&SUBSYS_358D103C

PCI\VEN_1022&DEV_780B&CC_0C0500

PCI\VEN_1022&DEV_780B&CC_0C05

 

Unknown device:

USB\VID_138A&PID_0018&REV_0078

USB\VID_138A&PID_0018

 

Windows Update can't find anything for those two. I've also tried manually selecting the following drivers for the Unknown device and the device will not start still:

 

1. Renesas Electronics USB 3.0 Host Controller

2. Renesas Electronics USB 3.0 Hub

3. Renesas Electronics USB 3.0 Root Hub

4. Renesas Electronics USB Hub

 

Although I'm not too worried about the SM Bus Controller, mainly because I have no idea what its purpose is, I'm assuming the USB 3.0 ports is the Unknown device because of the hardware IDs. Help please!

Distinguished Professor
kamatr
Posts: 2,527
Registered: ‎07-21-2010
Message 2 of 25 (73,572 Views)

Re: HP Pavilion dv6-6135dx USB 3.0 Problems

[ Edited ]

The Unknown Device is your fingerprint reader. Install drivers from below link

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-95403-1&cc=us&dlc=en&lc=en&...

 

I'm not quite sure what SM Bus Controller is exactly related to but have you installed AMD  Graphics Driver on your Notebook?

 

 

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I am an HP employee!!
Top Student
reikani
Posts: 5
Registered: ‎08-25-2011
Message 3 of 25 (73,562 Views)

Re: HP Pavilion dv6-6135dx USB 3.0 Problems

kamat_hp,

 

Thanks, that got rid of the Unknown device, I guess it was the finger print reader.

 

I have installed the AMD Graphics Driver on my notebook.

 

Two more devices have shown up this morning on the Device Manager, both of them are listed as Universal Serial Bus (USB) Controller... Perhaps these are the USB 3.0 devices. (doh!)

 

The hardware IDs for both are:

 

PCI\VEN_1022&DEV_7812&SUBSYS_358D103C&REV_03

PCI\VEN_1022&DEV_7812&SUBSYS_358D103C

PCI\VEN_1022&DEV_7812&CC_0C0330

PCI\VEN_1022&DEV_7812&CC_0C03

 

Once again I've tried manually selecting drivers and have pointed them in the directory of the Renasas Electronics folder where the folder Driver exists... Doesn't want to work.

Distinguished Professor
kamatr
Posts: 2,527
Registered: ‎07-21-2010
Message 4 of 25 (73,534 Views)

Re: HP Pavilion dv6-6135dx USB 3.0 Problems

[ Edited ]

I'm really not sure on new unknown devices but it could be your card reader and you can Install drivers from here . I would say just Install HP Support Assistant from here which will automatically find necessary drivers for your Notebook. 

//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//

I am an HP employee!!
Top Student
reikani
Posts: 5
Registered: ‎08-25-2011
Message 5 of 25 (73,481 Views)

Re: HP Pavilion dv6-6135dx USB 3.0 Problems

kamat_hp,

 

I have installed the HP Support Assistant and it hasn't found the correct drivers. HP Support Assistant has gotten all the updates it can and Windows Update has gotten all the updates it can as well.

Distinguished Professor
kamatr
Posts: 2,527
Registered: ‎07-21-2010
Message 6 of 25 (73,364 Views)

Re: HP Pavilion dv6-6135dx USB 3.0 Problems

Have you restarted the computer after installing updates via HP Support Assistant  as ideally some drivers require  a restart for it to work. 

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I am an HP employee!!
Top Student
reikani
Posts: 5
Registered: ‎08-25-2011
Message 7 of 25 (73,226 Views)

Re: HP Pavilion dv6-6135dx USB 3.0 Problems

Yes... I've done all that.

Student
KrSmAn
Posts: 1
Registered: ‎09-09-2011
Message 8 of 25 (72,683 Views)

Re: HP Pavilion dv6-6135dx USB 3.0 Problems

Hi There,

I have absolutley same problem like reikani  on my HP Pavilion dv6-6102sa. Simply Windows doesn't want to install drivers for USB 3.0 properly, actually drivers are installed but pop-up messege is always same "USB 3.0 Host Controller not found"

Top Student
JES1888
Posts: 6
Registered: ‎10-17-2011
Message 9 of 25 (71,318 Views)

Re: HP Pavilion dv6-6135dx USB 3.0 Problems

I'm having exactly those problems too on my dv7 6165us, why is that??????

Student
NerdyTech
Posts: 1
Registered: ‎10-19-2011
Message 10 of 25 (71,219 Views)

Re: HP Pavilion dv6-6135dx USB 3.0 Problems

Same issue here not the card reader and not the USB driver from HP.... any ideas?

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