06-08-2014 02:52 PM - edited 06-08-2014 02:53 PM
I had a virus on my HP 2700 and performed the restore to factory. During the process of reinstallation, there was a power glitch and now the installation did not complete. Now it tells me to restart to do the install. It keeps doing this in a loop with no resolution. I am able to get to a command prompt from doing a Ctrl Alt Del and going to task manager but windows will not start. Is there a way to restart the installation from the command prmopt? Please help!! I am using Windows 8
06-09-2014 01:21 PM
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand you are experiencing issues recovering your computer back to factory. I am providing you with the HP Support document: Performing an HP System Recovery (Windows 8), which will walk you through the various ways of recovering your computer back to factory. If you are still unable to perform the recovery properly I would like you to review and follow the steps set out in the HP Support document: Troubleshooting HP System Recovery Problems (Windows 8), which will walk you through troubleshooting the recovery issue and resolving it.
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