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Student
RBAustin
Posts: 1
Member Since: ‎06-08-2014
Message 1 of 2 (110 Views)

HP Restore Corruption - Windows 8

[ Edited ]

I had a virus on my HP 2700 and performed the restore to factory.  During the process of reinstallation, there was a power glitch and now the installation did not complete.  Now it tells me to restart to do the install.  It keeps doing this in a loop with no resolution.  I am able to get to a command prompt from doing a Ctrl Alt Del and going to task manager but windows will not start.  Is there a way to restart the installation from the command prmopt?  Please help!!  I am using Windows 8

HP Support Agent
Dunidar
Posts: 5,346
Member Since: ‎09-03-2013
Message 2 of 2 (65 Views)

Re: HP Restore Corruption - Windows 8

Hello RBAustin,

 

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I understand you are experiencing issues recovering your computer back to factory. I am providing you with the HP Support document: Performing an HP System Recovery (Windows 8), which will walk you through the various ways of recovering your computer back to factory. If you are still unable to perform the recovery properly I would like you to review and follow the steps set out in the HP Support document: Troubleshooting HP System Recovery Problems (Windows 8), which will walk you through troubleshooting the recovery issue and resolving it.

 

I hope I have answered your question to your satisfaction. Thank you for posting on the HP Forums. Have a wonderful day!



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