Question
Reply
 
Honor Student
dg23
Posts: 2
Member Since: ‎01-02-2012
Message 1 of 12 (7,442 Views)

HP SimplePass 2012 software will not open

I have a new dv6z-6b00 laptop computer that I purchased in early Dec 2011.

I've been having problems with the fingerprint reader not working after waking up from hibernate.

 

As one of the steps with trying to fix my issue, I installed the latest version of the SimplePass 2012 software.

When I launch the software, I get a window stating the databases are loading, but then the software exits and never launches.

This means I cannot enroll another fingerprint if I needed.  Luckily all my password and fingerprints that I entered when using SimplePass 2011 software still work.  The software will enter in passwords in the webpages and I can login to the computer with my fingerprints, but the software can no longer be customized.

 

I made sure I have the latest HP SimplePass software and Validity Sensors driver.

 

Here are the details:

Validity Sensors (WBF) (PID=0018)

Driver date - 5/18/2011

Driver version - 4.3.205.0

 

HP SimplePass 2012

Version - 5.3.1.7

 

Here is the procedure I followed:

- un-install SimplePass 2011 software

- restart computer

- install SimplePass 2012 software

- restart computer

- un-install the driver

- restart computer

- computer automaticall installed driver

- performed driver update from within the device manager

 

Does anyone have a suggestion for fixing this issue?

 

 

 

Dean
Dragon-Fur
Posts: 7,620
Member Since: ‎04-14-2009
Message 2 of 12 (7,428 Views)

Re: HP SimplePass 2012 software will not open

Hey dg23,

 

Here is a newer driver for you to try.  Says it's the same version - I've learned the hard way that the documentation sometimes lies - there is something in here, some component within the patch that makes it unique to the older version of this software.  The doc does say this softpaq (sp54999) supercedes sp54421.

 

Validity Fingerprint Sensor - 4.3.205.0 - SP54999

 

Install Validity Sensor Driver:       

  • Anytime there is a previous version of the driver on the computer, it may need to be removed.  Control panel > Device Manager > Biometric Devices > Right-Click Validity Sensor > Uninstall
  • Reboot … 
  • Install the Validity Sensor Driver installation package:  It will be named sp*.exe – the package will most likely be located in the Downloads folder.  If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, Select ‘run as Administrator’ and install.

NOTE

Later, if you have problems getting this to work and have to start again: 

  • Add a full shutdown and reboot after the Uninstall
  • Add the registry cleaning. 
  • If you still have problems, add “delete driver” to the Uninstall. 
  • Almost all “nasty” problems with SimplePass can be tracked back to stubborn driver issues.
  • If this registry cleaner doesn’t make you happy, Uninstall CCleaner and find another free one. 
  • Use a registry cleaner at least for the purpose of analyzing the contents of the registry.

Registry Cleaner – CCleaner (Download the free version):

CCleaner Registry Cleaner

 

Export the Webcard Database:

When you have working SimplePass software, Export your Webcards::

Start SimplePass > Settings > Export

 

I hope this helps sort it out.  Post back and let us know the results.

 

 

Say “Thanks” for the Help!  Click the Kudos Star whenever you find a Post that helps you.

Fixed?  Mark this Post “Accepted Solution” to say the solution worked for you.

Kind Regards,
Dragon-Fur
Honor Student
dg23
Posts: 2
Member Since: ‎01-02-2012
Message 3 of 12 (7,420 Views)

Re: HP SimplePass 2012 software will not open

Thanks Dragon-Fur, I will definitely try it.  I did see the two different sp for the driver software, thanks for the clarification. I was somehow able to get HP SimplePass 2011 to work again with the latest driver, but I had to follow your instructions from a different post, basically wiping out all my passwords, etc.  

 

When I have a chance I will try to re-install the HP SimplePass 2012 and the sp54999 driver package to see if it works ok.

 

dg23

Dean
Dragon-Fur
Posts: 7,620
Member Since: ‎04-14-2009
Message 4 of 12 (7,418 Views)

Re: HP SimplePass 2012 software will not open

I am glad it working. I am sorry it was painful. Drivers and versions of SimplePass go together. If you try to load a driver that is not compatible with your SimplePass, it will load, but you will get weird errors when you try to enroll your fingerprints. IMO, it should just tell you, but that is me and wishful thinking. Smiling. SimplePass 2012 is actually better than 2011... 2012 is fairly stable, it has search, and icon selection. Sine you are hosed, it would be worth updating to the newer version. Good Luck!
Kind Regards,
Dragon-Fur
Student
almargg
Posts: 1
Member Since: ‎01-08-2012
Message 5 of 12 (7,222 Views)

Re: HP SimplePass 2012 software will not open

me pasa lo mismo que el mensaje anterior que puedo hacer??

Dean
Dragon-Fur
Posts: 7,620
Member Since: ‎04-14-2009
Message 6 of 12 (7,219 Views)

Re: HP SimplePass 2012 software will not open

Hello Almargg,

 

Sorry, translation does not make sense to me.

Google Translates your question as:
I feel the same that the previous message I can do

I don't speak Spanish.  Try again, please.

 

Español:

Lo sentimos, la traducción no tiene sentido para mí.

Google traduce su pregunta:
Yo siento lo mismo que el anterior mensaje que puedo hacer

No hablo español. Inténtelo de nuevo, por favor.


========================================================================

¿Tiene problemas con SimplePass?

¿Puede describir el problema?

 

Voy a tratar de answser.

 


Kind Regards,
Dragon-Fur
Student
YUliya_Bel
Posts: 1
Member Since: ‎05-03-2012
Message 7 of 12 (5,430 Views)

Re: HP SimplePass 2012 software will not open

First, there was no access to the program. Just do not open. But after the second rebooteverything works fine.:smileyhappy:

Student
reza694
Posts: 1
Member Since: ‎10-14-2012
Message 8 of 12 (2,047 Views)

Re: HP SimplePass 2012 software will not open

hi

Retired
MrMatthew
Posts: 1,058
Member Since: ‎11-19-2010
Message 9 of 12 (2,041 Views)

Re: HP SimplePass 2012 software will not open


reza694 wrote:

hi


Hello, do you have a question for the community?  

-------
MrMatthew - HP Support Forums Moderator

Click the Kudos star as a way to say "thank you" for helpful posts.
Be sure to come back and click the 'Accept as Solution' button on the post that solved your issue - it may help someone else.
Tutor
fash
Posts: 21
Member Since: ‎06-15-2012
Message 10 of 12 (1,395 Views)

Re: HP SimplePass 2012 software will not open

My Simpl Pass 2012  is not working; simething with the sensor?

Thanks,

Peter

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation