HP SimplePass not recognizing Windows logon password (HP Envy m6-1125dx / Windows 8 64-bit) (8820 Views)
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Top Student
jonathanthomas3
Posts: 7
Registered: ‎12-02-2012
Message 1 of 80 (8,820 Views)

HP SimplePass not recognizing Windows logon password (HP Envy m6-1125dx / Windows 8 64-bit)

I can sign on to the regular Simplepass screen without a problem.

 

When I get to the "set up Windows logon screen", however,  Simplepass will not recognize my Windows logon no matter how many times I retype it. 

 

Im getting the error "The Windows logon password you entered does not match. Please try again."

 

I know that I am inputting the right password.

 

I received the laptop from BestBuy on Black Friday, and this problem has persisted since I bought the laptop.

 

Please help! Thanks!

Regents Professor
lions99
Posts: 5,461
Registered: ‎09-16-2011
Message 2 of 80 (8,775 Views)

Re: HP SimplePass not recognizing Windows logon password (HP Envy m6-1125dx / Windows 8 64-bit)

Have you tried deleting the password and making another one ?

 

Do you have a password set up through a website? If so are you having issues with them ?

 

THX :smileyhappy:

 

Also, remember if you find this post helpful or want to say thanks make sure to click the white star under my name to give me Kudos.

I really appreciate it!

Thanks!

I work for HP
Top Student
jonathanthomas3
Posts: 7
Registered: ‎12-02-2012
Message 3 of 80 (8,770 Views)

Re: HP SimplePass not recognizing Windows logon password (HP Envy m6-1125dx / Windows 8 64-bit)

I have tried what you have suggested and it unfortunately does not solve the problem. :smileysad:

 

No, I did not set up the password through a website, it is a local account.

Regents Professor
lions99
Posts: 5,461
Registered: ‎09-16-2011
Message 4 of 80 (8,766 Views)

Re: HP SimplePass not recognizing Windows logon password (HP Envy m6-1125dx / Windows 8 64-bit)

I would uninstall the fingerprint driver and reinstall it from here. 

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-109887-1&cc=us&dlc=en&lc=en...

 

Let me know the outcome.

 

THX :smileyhappy:

Also, remember if you find this post helpful or want to say thanks make sure to click the white star under my name to give me Kudos.

I really appreciate it!

Thanks!

I work for HP
Top Student
jonathanthomas3
Posts: 7
Registered: ‎12-02-2012
Message 5 of 80 (8,751 Views)

Re: HP SimplePass not recognizing Windows logon password (HP Envy m6-1125dx / Windows 8 64-bit)

How do I uninstall the driver? I tried downloading it and running it, but nothing happens. Thanks so much for your time!

Regents Professor
lions99
Posts: 5,461
Registered: ‎09-16-2011
Message 6 of 80 (8,737 Views)

HP SimplePass not recognizing Windows logon password (HP Envy m6-1125dx / Windows 8 64-bit)

Actually you can just go ahead and install that driver I sent you it should override it.

THX
Also, remember if you find this post helpful or want to say thanks make sure to click the white star under my name to give me Kudos.

I really appreciate it!

Thanks!

I work for HP
Top Student
jonathanthomas3
Posts: 7
Registered: ‎12-02-2012
Message 7 of 80 (8,736 Views)

Re: HP SimplePass not recognizing Windows logon password (HP Envy m6-1125dx / Windows 8 64-bit)

I did that, but nothing happens. :smileysad:

 

The fingerprint reader still isn't showing up in the Device Manager.

 

Should I call HP Support or something?

 

Once again, thanks for all your help!

Regents Professor
lions99
Posts: 5,461
Registered: ‎09-16-2011
Message 8 of 80 (8,734 Views)

Re: HP SimplePass not recognizing Windows logon password (HP Envy m6-1125dx / Windows 8 64-bit)

Did you upgrade to windows 8 or did the notebook come with it ?

Also, remember if you find this post helpful or want to say thanks make sure to click the white star under my name to give me Kudos.

I really appreciate it!

Thanks!

I work for HP
Top Student
jonathanthomas3
Posts: 7
Registered: ‎12-02-2012
Message 9 of 80 (8,733 Views)

Re: HP SimplePass not recognizing Windows logon password (HP Envy m6-1125dx / Windows 8 64-bit)

It came with it.

Regents Professor
lions99
Posts: 5,461
Registered: ‎09-16-2011
Message 10 of 80 (8,731 Views)

HP SimplePass not recognizing Windows logon password (HP Envy m6-1125dx / Windows 8 64-bit)

Has the SimplePass ever work since you've had the notebook ?
Also, remember if you find this post helpful or want to say thanks make sure to click the white star under my name to give me Kudos.

I really appreciate it!

Thanks!

I work for HP
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