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Top Student
jonathanthomas3
Posts: 7
Member Since: ‎12-02-2012
Message 1 of 88 (11,330 Views)

HP SimplePass not recognizing Windows logon password (HP Envy m6-1125dx / Windows 8 64-bit)

I can sign on to the regular Simplepass screen without a problem.

 

When I get to the "set up Windows logon screen", however,  Simplepass will not recognize my Windows logon no matter how many times I retype it. 

 

Im getting the error "The Windows logon password you entered does not match. Please try again."

 

I know that I am inputting the right password.

 

I received the laptop from BestBuy on Black Friday, and this problem has persisted since I bought the laptop.

 

Please help! Thanks!

Regents Professor
lions99
Posts: 5,461
Member Since: ‎09-16-2011
Message 2 of 88 (11,285 Views)

Re: HP SimplePass not recognizing Windows logon password (HP Envy m6-1125dx / Windows 8 64-bit)

Have you tried deleting the password and making another one ?

 

Do you have a password set up through a website? If so are you having issues with them ?

 

THX :smileyhappy:

 

Top Student
jonathanthomas3
Posts: 7
Member Since: ‎12-02-2012
Message 3 of 88 (11,280 Views)

Re: HP SimplePass not recognizing Windows logon password (HP Envy m6-1125dx / Windows 8 64-bit)

I have tried what you have suggested and it unfortunately does not solve the problem. :smileysad:

 

No, I did not set up the password through a website, it is a local account.

Regents Professor
lions99
Posts: 5,461
Member Since: ‎09-16-2011
Message 4 of 88 (11,276 Views)

Re: HP SimplePass not recognizing Windows logon password (HP Envy m6-1125dx / Windows 8 64-bit)

I would uninstall the fingerprint driver and reinstall it from here. 

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-109887-1&cc=us&dlc=en&lc=en...

 

Let me know the outcome.

 

THX :smileyhappy:

Top Student
jonathanthomas3
Posts: 7
Member Since: ‎12-02-2012
Message 5 of 88 (11,261 Views)

Re: HP SimplePass not recognizing Windows logon password (HP Envy m6-1125dx / Windows 8 64-bit)

How do I uninstall the driver? I tried downloading it and running it, but nothing happens. Thanks so much for your time!

Regents Professor
lions99
Posts: 5,461
Member Since: ‎09-16-2011
Message 6 of 88 (11,247 Views)

HP SimplePass not recognizing Windows logon password (HP Envy m6-1125dx / Windows 8 64-bit)

Actually you can just go ahead and install that driver I sent you it should override it.

THX
Top Student
jonathanthomas3
Posts: 7
Member Since: ‎12-02-2012
Message 7 of 88 (11,246 Views)

Re: HP SimplePass not recognizing Windows logon password (HP Envy m6-1125dx / Windows 8 64-bit)

I did that, but nothing happens. :smileysad:

 

The fingerprint reader still isn't showing up in the Device Manager.

 

Should I call HP Support or something?

 

Once again, thanks for all your help!

Regents Professor
lions99
Posts: 5,461
Member Since: ‎09-16-2011
Message 8 of 88 (11,244 Views)

Re: HP SimplePass not recognizing Windows logon password (HP Envy m6-1125dx / Windows 8 64-bit)

Did you upgrade to windows 8 or did the notebook come with it ?

Top Student
jonathanthomas3
Posts: 7
Member Since: ‎12-02-2012
Message 9 of 88 (11,245 Views)

Re: HP SimplePass not recognizing Windows logon password (HP Envy m6-1125dx / Windows 8 64-bit)

It came with it.

Regents Professor
lions99
Posts: 5,461
Member Since: ‎09-16-2011
Message 10 of 88 (11,243 Views)

HP SimplePass not recognizing Windows logon password (HP Envy m6-1125dx / Windows 8 64-bit)

Has the SimplePass ever work since you've had the notebook ?
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