08-22-2013 10:14 AM
Hi, I've been using a HP Envy m6-1232ea (product number E0R92EA#ABU). I got it about a month or so ago and from getting it I've been able to use Simplepass' Web logon feature easily with google chrome. Today however upon opening chrome, I received a notification that the web logon extension needed permission to work. (this also occured upon first installing chrome when I got the laptop first, so this didn't seem right at all). Thinking this to simply be a mistake on the browser's part I decline the notification but go to my extensions page to check my original Web logon extension was still enabled, it was enabled and I thought that it should all continue to work as it has before.
Now, however, the extension doesn't work for google chrome. The app doesn't display the usual notifications (such as "swipe an enrolled finger to log in" etc.). I've checked the simplepass software and the web logon is also enabled on that too, I've also checked all my webcards on there and they all are in line too. Out of curiosity I tried using internet explorer and simplepass works as it should with that browser, but not with google chrome. I've tried uninstalling and reinstalling Chrome and Simplepass at least twice each in an attempt to revert it all to how it was. I honestly cannot think of anything else i can possibly do to solve this issue, does anybody know of a fix (or at least a reason) for this issue?
08-22-2013 05:12 PM
I also am having this problem. I installed an update for iTunes this morning and after I restarted Simple Pass would not work on Chrome. I updated to the newest version of Simple Pass, version 18.104.22.168. I reinstalled Chrome (Version 29.0.1547.57 m) a couple times and it still doesn't work. Interestingly Simple Pass works just fine on IE and Firefox. If anybody finds a solution, please let me know. Not having Simple Pass is so inconvenient!
HP Pavilion dv6
Intel Core i7-2630QM
CPU @ 2.00GHz
8.00 GB RAM
64 bit operating system
08-23-2013 11:20 AM
I am also having the same problem on google chrome on my HP Pavilion dv6 Notebook PC, Product number: A1M22AV. Windows 7 Home Premium 64-bit Service Pack 1. May I ask how you updated Hp simple pass to 6.1 as I am still on 6.0 thanks
08-23-2013 11:25 AM
But you can get 22.214.171.124 from http://support.authentec.com/Downloads/windows/hps
Pretty much the same thing.
08-23-2013 05:10 PM
same problem on
HP Pavilion dv6-6b18sg
BioLayer.dll - 126.96.36.199
DataManager.dll - 188.8.131.52
TokenMachine.dll - 184.108.40.206
Driver Version - 220.127.116.11
i hope HP will fix this despite the fact that apple bought authentec.
08-26-2013 04:28 PM
Same issue... no love between SimplePass & Chrome with this set-up for a few weeks now:
Intel(R) Core(TM) i7-3610QM CPU @ 2.3Ghz
BioLayer.dll - 18.104.22.1682
DataManager.dll - 22.214.171.1242
TokenMachine.dll - 126.96.36.1992
Driver Version - 188.8.131.52
08-27-2013 11:51 AM
Uninstalling Chrome and installing a previous version worked for me.
09-12-2013 12:26 PM
So HP doesn't want to do anything about our problem. Lenovo did fix the bug for their customers: https://code.google.com/p/chromium/issues/detail?i
09-21-2013 10:51 AM
This is for Simplepass Version 184.108.40.2066, and works for all Win7 and Win8 versions. New extension ID for my Win7 x64: kanflfepiobnpjbljmngfgegijhdpljm
All is good in my Chrome world now.
- Performing an HP System Recovery (Windows 8)
- Performing an HP system recovery (Windows 7)
- Troubleshooting HP System Recovery Problems (Windows 8)
- Read this before ordering your Recovery Discs! (US and Canada Only)
- Using Recovery Manager to Restore Software and Drivers (Windows 8)
- Using Recovery Manager to Restore Software and Drivers (Windows 7)