Question
HP Simplepass works inconsistently on HP ENVY 15 Notebook PC
Replies (16)
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Tutor
cushion2
Posts: 11
Member Since: ‎12-06-2013
Message 11 of 17 (196 Views)

Re: HP Simplepass works inconsistently on HP ENVY 15 Notebook PC

Do I install all or just the chipset?

HP Support Agent
Mrstenter
Posts: 6,320
Member Since: ‎09-02-2013
Message 12 of 17 (183 Views)

Re: HP Simplepass works inconsistently on HP ENVY 15 Notebook PC

Hi Cushion2,

 

Install the Chipset?

 

Let me know.

 

Thanks.

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Mrs.Tenter
I work on behalf of HP
Tutor
cushion2
Posts: 11
Member Since: ‎12-06-2013
Message 13 of 17 (175 Views)

Re: HP Simplepass works inconsistently on HP ENVY 15 Notebook PC

You said in several messages back to install the chipset driver. Do I only install the chipset driver or all of the drivers on this page
HP Support Agent
Mrstenter
Posts: 6,320
Member Since: ‎09-02-2013
Message 14 of 17 (170 Views)

Re: HP Simplepass works inconsistently on HP ENVY 15 Notebook PC

Hey Cushion2,

 

Only the Chipset. If that does not resolve your issue please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

 

Thanks.

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Mrs.Tenter
I work on behalf of HP
Tutor
cushion2
Posts: 11
Member Since: ‎12-06-2013
Message 15 of 17 (150 Views)

Re: HP Simplepass works inconsistently on HP ENVY 15 Notebook PC

Alright I will have to give them a call. Thank you for your help

Tutor
cushion2
Posts: 11
Member Since: ‎12-06-2013
Message 16 of 17 (147 Views)

Re: HP Simplepass works inconsistently on HP ENVY 15 Notebook PC

Additionally, Can you help me with installing Windows 8.1. We I install it I get a black screen. I read a bunch of stuff on this and it all says to use the compatibility center...which I have done already. When I shut down my laptop when I get the black screen, after it restores previous version of windows I get error code oXC1900101-Ox40019 as the reason why windows 8.1 install failed.

HP Support Agent
Mrstenter
Posts: 6,320
Member Since: ‎09-02-2013
Message 17 of 17 (138 Views)

Re: HP Simplepass works inconsistently on HP ENVY 15 Notebook PC

Hey Cushion2,

 

Here is a link to Microsoft Update to Windows 8.1: FAQ

 

Is the version you are on now Preview Windows 8?

To update the hardware drivers and to disable/remove anti-virus software and then try to install Windows 8.1.

Here are some other links from Microsoft that might help.

Microsoft  upgrade assitant FAQ's

Follow the suggestion from this Microsoft setup stops responding.

You may also refer this link about Windows upgrading.

 

Hope this help.

 

Thanks.

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Mrs.Tenter
I work on behalf of HP
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