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Carmi
Posts: 9
Member Since: ‎08-09-2009
Message 1 of 13 (25,238 Views)

HP Software Update Client has stopped working

[ Edited ]

After an update that failed due to an error (unfortunately cannot remember which one but very very recent) HP Update doesn't want to open. I always get a pop up saying "HP Software Update Client has stopped working"... I uninstalled it and reinstalled it, with no success.

 

My laptop is an HP Pavilion dv2000. I have Windows Vista and all Vista updates have been done.

 

What can be done?

Message Edited by Carmi on 08-09-2009 12:11 PM
Message Edited by Carmi on 08-09-2009 12:13 PM
Honor Student
Retriever
Posts: 1
Member Since: ‎08-27-2009
Message 2 of 13 (25,125 Views)

Re: HP Software Update Client has stopped working

I had the same problem.

 

Try running "services.msc" and then locate System Event Notificaion and check it is selected to "Automatic"

 

then

 

locate "Background Intelligent Transfer Service" and check it is also set to "Automatic" not delayed start

 

exit services and finally run HP Update.......worked for me

 

Good luck

Tutor
Carmi
Posts: 9
Member Since: ‎08-09-2009
Message 3 of 13 (25,042 Views)

Re: HP Software Update Client has stopped working

Thanks for your help! I would have liked to try it out but my computer died on me...

 

http://h30434.www3.hp.com/psg/board/message?board.id=OS&message.id=17719#M17719 :smileysad:

Honor Student
93LLC83D
Posts: 1
Member Since: ‎12-10-2009
Message 4 of 13 (23,844 Views)

Re: HP Software Update Client has stopped working

I have the same problem when I boot up my computer. However when I load the program from the start menu it seems to work OK.

Honor Student
pblunk
Posts: 3
Member Since: ‎01-13-2010
Message 5 of 13 (23,108 Views)

Re: HP Software Update Client has stopped working

Sorry.  These are already my current settings.  This did not work for me.

Honor Student
pblunk
Posts: 3
Member Since: ‎01-13-2010
Message 6 of 13 (22,108 Views)

Re: HP Software Update Client has stopped working

How long does this need to go on?   How about some answers from HP?

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billybarrie
Posts: 20
Member Since: ‎10-09-2010
Message 7 of 13 (17,495 Views)

Re: HP Software Update Client has stopped working

I have a DV7 that HP update has stopped working on...I uninstalled it and reinstalled and it still doesn't work...anyone know how to get it working ??

Teacher
ksnr2006
Posts: 46
Member Since: ‎07-14-2010
Message 8 of 13 (17,280 Views)

Re: HP Software Update Client has stopped working

Here is an work around for this issue:

 

Most of the cases it is due to HP Software Framework update which is installed in your notebook.

 

In order to isolate this issue, perform the following steps:

 

Go to Control Panel >> Programs and Features.

 

Uninstall the HP Update program and HP Software Frameworks.

 

You must uninstall both entries then restart the notebook.

 

Reinstall the HP update using the link below(Vista):

 

ftp://ftp.hp.com/pub/softpaq/sp43501-44000/sp43829.exe

 

For Windows 7, reinstall the HP update from Start menu >> Programs >> Recovery Manager

 

Software reinstallation >> HP Update.

 

Once it is installed, try to open the HP update program or run the HP Software updates from HP Support Assistant.

 

This would resolve the issue.

 

 

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billybarrie
Posts: 20
Member Since: ‎10-09-2010
Message 9 of 13 (17,272 Views)

Re: HP Software Update Client has stopped working

Hi KSNR...do the updates thru support assistant work the same as the HP update ??...if so, no need to resolve the HP update program if the support assistant does the same thing....correct ?

 

     Scott

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billybarrie
Posts: 20
Member Since: ‎10-09-2010
Message 10 of 13 (17,236 Views)

Re: HP Software Update Client has stopped working

I looked and HP Software Frameworks is not in my list of programs I can uninstall....any more suggestions ?....thanks....

 

        Scott

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