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Honor Student
Hello2012
Posts: 3
Member Since: ‎03-18-2012
Message 1 of 10 (3,727 Views)

HP Support Assistant not working?

My HP Pavilion g6 - 1257a Notebook PC  Windows 7 Home Premium.

HP Support Assistant not working only square boxes appears so I cant read it ?

Associate Dean
Mumbodog
Posts: 11,026
Member Since: ‎01-11-2010
Message 2 of 10 (3,715 Views)

Re: HP Support Assistant not working?

Uninstall HP support Assistant, restart the PC, then install the latest version from the link below.

 

http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html 

Honor Student
Hello2012
Posts: 3
Member Since: ‎03-18-2012
Message 3 of 10 (3,709 Views)

Re: HP Support Assistant not working?

Hi

Thanks for help.

I try but still same problem?

What to Do?

Honor Student
Hello2012
Posts: 3
Member Since: ‎03-18-2012
Message 4 of 10 (3,707 Views)

Re: HP Support Assistant not working?

Thanks for help and reply.

 

I try but same problem?

 

What to Do?

Associate Dean
Mumbodog
Posts: 11,026
Member Since: ‎01-11-2010
Message 5 of 10 (3,704 Views)

Re: HP Support Assistant not working?

You uninstalled the old version first?

Student
jameszr1
Posts: 1
Member Since: ‎03-22-2012
Message 6 of 10 (3,646 Views)

Re: HP Support Assistant not working?

My Pavillion elite, model e92701 desktop shows that I need to update the HP support assistant. Simply put, it won't upgrade. I click on it, and the prompt about letting it make changes comes up. I say yes and the screen goes back to what it was before the ? with the red ! still shows at the bottom of my screen. I look at the problem and again it says HP support assistant needs current update.   so, ??????

Associate Dean
Mumbodog
Posts: 11,026
Member Since: ‎01-11-2010
Message 7 of 10 (3,609 Views)

Re: HP Support Assistant not working?


jameszr1 wrote:

My Pavillion elite, model e92701 desktop shows that I need to update the HP support assistant. Simply put, it won't upgrade. I click on it, and the prompt about letting it make changes comes up. I say yes and the screen goes back to what it was before the ? with the red ! still shows at the bottom of my screen. I look at the problem and again it says HP support assistant needs current update.   so, ??????

 

 

 


Which OS do you have?

 

.

Student
tel1
Posts: 1
Member Since: ‎03-29-2012
Message 8 of 10 (3,521 Views)

Re: HP Support Assistant not working?

Hi, I'm having the same problem with HP Support Assistant and HP Advisor..they both stopped working correctly, so I uninstalled both of them, rebooted, and then downloaded the most recent versions of both from HP.COM.  Neither of the new programs will install, and I get "already on computer, yes to all? to reinstall"...but they're not there.

 

I tried everything but cannot get anything to work.  I have a DV6tselect Pavilion laptop

Student
moji56
Posts: 1
Member Since: ‎11-01-2012
Message 9 of 10 (2,051 Views)

Re: HP Support Assistant not working?

Hi There

 

My HP Support Assistant stopped working and a message appears " An error occurred"

please help me to solve that problem.

 

Thank you

Associate Dean
Mumbodog
Posts: 11,026
Member Since: ‎01-11-2010
Message 10 of 10 (2,043 Views)

Re: HP Support Assistant not working?


moji56 wrote:

Hi There

 

My HP Support Assistant stopped working and a message appears " An error occurred"

please help me to solve that problem.

 

Thank you


Download and install the latest version of HPSA

 

http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html

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