Question
Reply
 
Honor Student
martony
Posts: 2
Member Since: ‎10-05-2011
Message 1 of 4 (731 Views)

HP g62-144dx windows 7 home premium 64-bit windows sp1 update failure 80073712

I have consistently received the 80073712 error since sp1 was released.  I ran the readiness tool ms provides, ran the troubleshooter tool and all actions have passed.

 

The update runs and installs and seems to fail at the end of the update.  any suggestions?

Provost
Paul_Tikkanen
Posts: 41,397
Member Since: ‎07-13-2010
Message 2 of 4 (701 Views)

Re: HP g62-144dx windows 7 home premium 64-bit windows sp1 update failure 80073712

Hi:

 

Try the standalone download and see if you have success with that...

 

Select the next to the last file on the list, or if yu want to burn it as a .iso file onto a DVD select the 1st file listed.

 

http://www.microsoft.com/download/en/details.aspx?id=5842

 

Paul

Honor Student
martony
Posts: 2
Member Since: ‎10-05-2011
Message 3 of 4 (690 Views)

Re: HP g62-144dx windows 7 home premium 64-bit windows sp1 update failure 80073712

Thanks, Doc.  I wish I had your reply sooner.  I believe your solution may have assisted.  It could have saved me a day reinstalling win 7 and reapplying all the updates again. 

 

Everything is OK now, but it was time consuming.   I had to get a Win 7 install disk downloaded from MS since HP doesn't supply one.  Apparently, looking at the system logs, several sys files were corrupted and the normal update and fix / readiness solutions provided by the MS group would not fix the problem. 

Provost
Paul_Tikkanen
Posts: 41,397
Member Since: ‎07-13-2010
Message 4 of 4 (687 Views)

Re: HP g62-144dx windows 7 home premium 64-bit windows sp1 update failure 80073712

You're welcome.

 

I wish you had gotten it sooner too.

 

What I normally do when I install an OS with no SP's is, I have these files burned to disks. I install the OS and then I install the SP's to the lastest one.

 

Then I install the drivers and do all the security updates.

 

Paul

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation