11-06-2011 01:19 PM
HP Pavilion dm4 notebook PC
Windows 7, 64-bit operating system
I am getting his message every time I turn on my laptop:
HP simplepass identity protection has stopped working
Problem Event Name: APPCRASH
Application Name: EgisTSR.exe
Application Version: 18.104.22.168
Application Timestamp: 4c0e301b
Fault Module Name: MSVCR90.dll
Fault Module Version: 9.0.30729.6161
Fault Module Timestamp: 4dace5b9
Exception Code: c0000005
Exception Offset: 00025e37
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
How can I sort this out?
11-07-2011 03:28 PM
Shut Down > Remove Battery and all USB Devices > Unplug Poweer Converter > Hold power button down for 60 sec > Plug Power Converter In > Start Notebook > Install Battery.
This quick fix may work.
11-21-2011 06:52 AM
I am recieving the same error as the user above recieved. I have performed a hard reset, but the error still occurs. Does anyone have any idea how to fix this error?
11-21-2011 07:13 AM
11-21-2011 12:17 PM
Welcome to the Forum, Katie1Rose,
Before you pull your system all apart, you might consider reinstalling just the HP SimplePass software.
If the computer is working OK except for the SimplePass, this is much less trumatic. Smiling.
Daniel Potyrala has written a guide that you can use to reinstall your Egistec HP SimplePass software.
The instructions are noted as having been updated as of September of 2011 so they should be current.
If you have problems beyond the reinstallation of the SimplePass software, then maybe it is time to reinstall your system - I wanted you to have an alternative to try!
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