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Honor Student
Latinboy
Posts: 3
Member Since: ‎11-06-2011
Message 1 of 8 (3,801 Views)

HP simplepass identity protection has stopped working

Help please:

 

HP Pavilion dm4 notebook PC

Windows 7, 64-bit operating system

 

I am getting his message every time I turn on my laptop:

 

HP simplepass identity protection has stopped working

Problem signature:

Problem Event Name: APPCRASH

Application Name: EgisTSR.exe

Application Version: 7.0.36.0

Application Timestamp: 4c0e301b

Fault Module Name: MSVCR90.dll

Fault Module Version: 9.0.30729.6161

Fault Module Timestamp: 4dace5b9

Exception Code: c0000005

Exception Offset: 00025e37

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 2057

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

 

 

How can I sort this out?

 

Kind regards,

 

Ernesto

 

Teacher
Hlow_Guy
Posts: 156
Member Since: ‎10-27-2010
Message 2 of 8 (3,778 Views)

Re: HP simplepass identity protection has stopped working

Have you tried a hard reset?

 

Honor Student
Latinboy
Posts: 3
Member Since: ‎11-06-2011
Message 3 of 8 (3,759 Views)

Re: HP simplepass identity protection has stopped working

Thanks lot for your reply,

 

What do you mean by that?

 

Can you please tell me how to do it?

Teacher
Hlow_Guy
Posts: 156
Member Since: ‎10-27-2010
Message 4 of 8 (3,753 Views)

Re: HP simplepass identity protection has stopped working

Shut Down > Remove Battery and all USB Devices > Unplug Poweer Converter > Hold power button down for 60 sec > Plug Power Converter In > Start Notebook > Install Battery.

 

This quick fix may work.

 

2011-11-05_012227.jpg

Honor Student
katie1rose
Posts: 2
Member Since: ‎11-21-2011
Message 5 of 8 (3,653 Views)

Re: HP simplepass identity protection has stopped working

I am recieving the same error as the user above recieved.  I have performed a hard reset, but the error still occurs.  Does anyone have any idea how to fix this error?

Honor Student
Latinboy
Posts: 3
Member Since: ‎11-06-2011
Message 6 of 8 (3,651 Views)

Re: HP simplepass identity protection has stopped working

Hi, after few pounds in calls I got the best solution (but be carful!!!! they forgot to put a double warning saying "this will bring your laptop to its manufacturing state": everything you put in it will be deleted permanentyl). Step 1 - Ensure all your files are backed up to a secure location, the notebook is fully shut down, and the charger is plugged in. Step 2 - Locate the F11 button on your keyboard, turn the notebook back on and start constantly tapping F11 straight away until you get Windows is loading files. Step 3 - Once in the recovery manager, under the I need help immediately section, please click on system recovery (not the + sign). Step 4 - Select the option Recovery without backing up my files, and then click next. Step 5 - Proceed through the next few screens by clicking next (these screens advise you on what the recovery does, etc) Once the recovery is complete, this will restart your computer and then you will go through the 1st use proceedure (where you create your username and password, etc). Once this is done, check to see if the issues that were happening continue. Good luck. I cant help more.
Honor Student
katie1rose
Posts: 2
Member Since: ‎11-21-2011
Message 7 of 8 (3,650 Views)

Re: HP simplepass identity protection has stopped working

Thank you!  I'll give this a try after I back up all of my files.

Dean
Dragon-Fur
Posts: 7,902
Member Since: ‎04-14-2009
Message 8 of 8 (3,645 Views)

Re: HP simplepass identity protection has stopped working

Welcome to the Forum, Katie1Rose,

 

Before you pull your system all apart, you might consider reinstalling just the HP SimplePass software.

If the computer is working OK except for the SimplePass, this is much less trumatic.  Smiling.

 

Daniel Potyrala has written a guide that you can use to reinstall your Egistec HP SimplePass software.

 

http://h30434.www3.hp.com/t5/Notebook-Operating-systems-and/HP-SimplePass-Identity-Protection-Validi...

 

The instructions are noted as having been updated as of September of 2011 so they should be current.

If you have problems beyond the reinstallation of the SimplePass software, then maybe it is time to reinstall your system - I wanted you to have an alternative to try!

 

Click The Kudos for Thanks!       

Click Accept as Solution if it's Fixed!

 

Kudos are Earned!

Kind Regards,
Dragon-Fur
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation