12-20-2012 02:18 AM
I have a HP Pavilion dv6 notebook with Windows 7 64-bit installed.
I always used CoolSense because my laptop is very loud and chosing the Quiet Mode made it fairly normal. However, recently it stopped working.
The error I get when I try to run CoolSense is that HPThermalAssistant.exe doesn't exist. My theory about why that is is the following.
I also have Ubuntu installed and had some issues with file names from ubuntu on Windows. To fix that, I let Windows run some kind of repair program when restarting. I remember that not only the 4 files concerned were removed but also one other one. My CoolSense problems started around the same time, so I'm guessing the HPThermalAssistant file is the one that got deleted.
I have already tried most of the solutions on here. I tried to reinstall CoolSense but got an error that there is a problem with the installer package and it couldn't finish installing.
I also tried uninstalling and reinstalling the support manager, followed by CoolSense.
That didn't work so I uninstalled the Software Framework, reset the system default settings in the BIOS menu, reinstalled the Software Framework and then tried to reinstall CoolSense but I got the same error.
Any idea what I could do to get CoolSense back? The loud fan noise is driving me crazy, especially when I'm trying to work.
12-20-2012 04:00 AM
I think this problem was like a month ago, I tried reinstalling it, but the setup window doesnt show.. It starts up when configuring coolsense and stuff, but then it just disappears... I hope they can fix this...
12-20-2012 04:11 AM - edited 12-20-2012 04:14 AM
Same prob here, this is what it looks like.... I tried to install it manually because downloading the sp52814 thing wont startup the installer...
12-21-2012 02:11 AM - edited 12-21-2012 02:12 AM
I get this when I try and click on my old CoolSense
I can't find it in Programs and Features so can't specifically uninstall it.
01-02-2013 04:27 PM
For those who still have the same problem, I uninstalled my Software Assistant and downloaded an old version of it (22.214.171.124). CoolSense is back now and I'm very happy.
This is the version of the SA I downloaded.
09-24-2013 10:51 AM
Hello Mirash. Before I can thoroughly assist you, I need to ask a few questions:
What is the OS that you are currently using?
When did this stop working, or has it never worked in the first place?
Have you done any troubleshooting on your own?
Without digging deeper,what I would do is try to reinstall CoolSense using HP Recovery Manager. I have included a document that can help you. The document pertains to Windows 7, but if the OS is different, the steps aren't too different.
Let me know if you have any other questions or concerns. I'm only here to help.
09-24-2013 11:25 AM
ZeeBiscuit, have you referenced the document I posted in my previous post in an attempt to troubleshoot the issue?