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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-26-2011 06:34 PM

HP Recommended

This usually happens 2-3 mins after opening the laptop up and when it returns from hibernation/sleep. Literally about half of the touchpad is completely unresponsive to lateral and vertical movement, tapping and gestures. The other half works fine. I have reinstalled the drivers from the HP website. It will fix itself if I close the lid and reopen it, or reset the device from the Synaptics control panel.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-27-2011 09:49 AM

HP Recommended

Install the latest firmware(BIOS)  from here and also install latest touchpad drivers from here for your Notebook and let us know if issue persists

//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//

I am an HP employee!!

View solution in original post

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6 REPLIES 6

‎08-26-2011 07:41 PM - last edited on ‎04-18-2016 02:13 PM by HP Administrator

HP Recommended

Perform a hard reset on the Notebook. To perform a hard reset, follow the steps below.

  • Unplug the AC adapter from the notebook PC.
  • Remove the battery from the notebook battery compartment.
  • Disconnect any external devices or peripherals connected to the notebook. Press and hold down the power button for about 15 seconds

Also Could you please post complete product/model number of your Notebook? You can use link below to find this info
http://support.hp.com/us-en/document/c00033108

//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//

I am an HP employee!!
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‎08-27-2011 05:09 AM

HP Recommended

Product Name: HP G56-106SA

Product Number: XM667EA#ABU

 

The hard reset seems to have worked. I've had it on for about 20 minutes and the touchpad is still working, but it'd be useful to also get some drivers etc. for it.

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‎08-27-2011 09:49 AM

HP Recommended

Install the latest firmware(BIOS)  from here and also install latest touchpad drivers from here for your Notebook and let us know if issue persists

//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//

I am an HP employee!!
Was this reply helpful? Yes No

‎08-28-2011 10:02 AM

HP Recommended

That's fixed it, thanks! I can also use it to scroll now which I never could before :S Thank you!

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‎09-26-2012 08:06 AM

HP Recommended

i have the same problem with the trackpad ive done all the steps plz help

btw i think this trackpad may be defective

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‎02-07-2013 05:26 PM

HP Recommended

I have a G56 129WM. It operates on Windows 7 Premium. Only half of my touchpad works. I have re-installed the synaptic drivers and the firmware. It fixed it for about a half an hour, and now only half of it works. I did a hard reset this morning and it started working for about 45 minutes then started giving me problems again. I can't find any other solutions that have shown results. Please help. Thank you.

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