Half of touchpad becomes completely unresponsive on my G56 (3294 Views)
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Honor Student
SixSquared
Posts: 4
Member Since: ‎08-26-2011
Message 1 of 7 (3,294 Views)
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Half of touchpad becomes completely unresponsive on my G56

This usually happens 2-3 mins after opening the laptop up and when it returns from hibernation/sleep. Literally about half of the touchpad is completely unresponsive to lateral and vertical movement, tapping and gestures. The other half works fine. I have reinstalled the drivers from the HP website. It will fix itself if I close the lid and reopen it, or reset the device from the Synaptics control panel.

Distinguished Professor
kamatr
Posts: 2,527
Member Since: ‎07-21-2010
Message 2 of 7 (3,246 Views)

Re: Half of touchpad becomes completely unresponsive on my G56

Perform a hard reset on the Notebook. To perform a hard reset, follow the steps below.

  • Unplug the AC adapter from the notebook PC.
  • Remove the battery from the notebook battery compartment.
  • Disconnect any external devices or peripherals connected to the notebook. Press and hold down the power button for about 15 seconds

Also Could you please post complete product/model number of your Notebook? You can use link below to find this info
http://h10025.www1.hp.com/ewfrf/wc/document?tmp_renderType=findModel&cc=us&dlc=&docname=c00033108&lc...

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Honor Student
SixSquared
Posts: 4
Member Since: ‎08-26-2011
Message 3 of 7 (3,235 Views)

Re: Half of touchpad becomes completely unresponsive on my G56

Product Name: HP G56-106SA

Product Number: XM667EA#ABU

 

The hard reset seems to have worked. I've had it on for about 20 minutes and the touchpad is still working, but it'd be useful to also get some drivers etc. for it.

Distinguished Professor
kamatr
Posts: 2,527
Member Since: ‎07-21-2010
Message 4 of 7 (3,229 Views)

Re: Half of touchpad becomes completely unresponsive on my G56

Install the latest firmware(BIOS)  from here and also install latest touchpad drivers from here for your Notebook and let us know if issue persists

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I am an HP employee!!
Honor Student
SixSquared
Posts: 4
Member Since: ‎08-26-2011
Message 5 of 7 (3,214 Views)

Re: Half of touchpad becomes completely unresponsive on my G56

That's fixed it, thanks! I can also use it to scroll now which I never could before :smileyfrustrated: Thank you!

Student
ahmed2242241
Posts: 1
Member Since: ‎09-26-2012
Message 6 of 7 (2,240 Views)

Re: Half of touchpad becomes completely unresponsive on my G56

i have the same problem with the trackpad ive done all the steps plz help

btw i think this trackpad may be defective

Student
starkric08
Posts: 1
Member Since: ‎02-07-2013
Message 7 of 7 (1,841 Views)

Re: Half of touchpad becomes completely unresponsive on my G56

I have a G56 129WM. It operates on Windows 7 Premium. Only half of my touchpad works. I have re-installed the synaptic drivers and the firmware. It fixed it for about a half an hour, and now only half of it works. I did a hard reset this morning and it started working for about 45 minutes then started giving me problems again. I can't find any other solutions that have shown results. Please help. Thank you.

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