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russki4u
Posts: 2
Member Since: ‎04-13-2010
Message 1 of 4 (2,009 Views)

Hi all, l can't install hp backup and recovery manager on my laptop

Hi l bought my laptop like 2 and a half years ago, and it isn't supported by HP because it's so old.

Anyway it came installed with Vista, but l eventually downgraded to XP.

The other day l download all the software for my laptop on the HP website, i'm using a compaq 6720s.

Anyway all the drivers and software installed pretty much ok, but l am having problems installing the backup and recovery manager, because l really need to backup my system and l also like creating recovery points.) And if anyone knows of a possible 'free' back up program then l'd like that.

 

The error message l receive is below:

 

"An error occured when moving files:  -2147024713

 

component: HP Backup and revovery manager installer.

File group: SMINST mPC

File:  C:\WINDOWS\CREATOR\

 

Now l have no idea what this means, as l am not exactly a computer genius, but if someone out there can help me, l'd be very grateful.

 

Thanks ciao

 

Aaron

 

 

some information: compaq 6720s

windows xp professional

2..00 ghz speed

120 gigabyte hard drive

laptop/notebook.

 

 

 

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CherylG
Posts: 22,018
Member Since: ‎11-12-2008
Message 2 of 4 (1,994 Views)

Re: Hi all, l can't install hp backup and recovery manager on my laptop

Paragon software HERE
 

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Honor Student
russki4u
Posts: 2
Member Since: ‎04-13-2010
Message 3 of 4 (1,983 Views)

Re: Hi all, l can't install hp backup and recovery manager on my laptop

hi again, thanks for your answer, but l actually prefer to use hp backup and recovery manager, so if l could receive an response about that error message and what it means and how l can solve the issue, l'd like that. bye

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CherylG
Posts: 22,018
Member Since: ‎11-12-2008
Message 4 of 4 (1,969 Views)

Re: Hi all, l can't install hp backup and recovery manager on my laptop

[ Edited ]

I was replying to your request for_" And if anyone knows of a possible 'free' back up program then l'd like that."

 

As for the problem with HP Backup & Recovery, I would guess it is because you changed OS and possibly there is no Recovery partition now ? The file which seems to be stopping you is C:\WINDOWS\CREATOR\ which uses the Recovery partition to make a set of Vista Recovery Disks, the original OS that shipped.

 

 

 

 


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