How do I disable policy on computer that blocks NT 4.0 drivers? (8341 Views)
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Tutor
grumpysnore
Posts: 10
Registered: ‎09-21-2011
Message 1 of 5 (8,341 Views)
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How do I disable policy on computer that blocks NT 4.0 drivers?

I have Pavillion dv5-1254us notebook running Windows Vista 64 bit. Trying to install Lexmark X5410 printer. Error message reads "failed to create print object Lexmark x5400 series. Printer driver not compatible with policy enabled on computer that blocks NT 4.0 drivers". How do I disable policy?

Associate Professor
parvez_tech
Posts: 1,043
Registered: ‎12-14-2010
Message 2 of 5 (8,322 Views)

Re: How do I disable policy on computer that blocks NT 4.0 drivers?

Hi,

 

You can try the steps in the links below if you havent tried them yet.

 

http://www.sysprobs.com/nt-40-printer-driver-compatible-policy-enabled-vista-pc

 

http://support.microsoft.com/kb/282011

 

 

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Although I am an HP employee, I am speaking for myself and not for HP.
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Tutor
grumpysnore
Posts: 10
Registered: ‎09-21-2011
Message 3 of 5 (8,314 Views)

Re: How do I disable policy on computer that blocks NT 4.0 drivers?

thanks for the links but they don't apply to Windows Vista Home Edition 64 bit and the printer is not on a network. Have tried contacting Lexmark but they clearly have no idea how to obtain the user mode printer drivers mentioned on the links.Thanks again and if you ever find a way to obtain the needed drivers, please contact me. 

Associate Professor
parvez_tech
Posts: 1,043
Registered: ‎12-14-2010
Message 4 of 5 (8,300 Views)

Re: How do I disable policy on computer that blocks NT 4.0 drivers?

Hi,

 

Yes the link is not for Windows Vista as it is a work around to fix the problem as Vista doesnt support kernel mode drivers. Agian thats a tech jargon.

 

I guess you already tried the drivers below from Lexmark support:

 

Lexmark X5410



Driver for Microsoft Windows XP x64 and Vista x64.

 

Once downloaded save the file on the desktop, then right click and select " Run As Administrator".

 

 

----------------------------------------------------------------------------------------------------------------------------------------------------
Although I am an HP employee, I am speaking for myself and not for HP.
**Click on “Kudos” Star if you think this reply helped**
Tutor
grumpysnore
Posts: 10
Registered: ‎09-21-2011
Message 5 of 5 (8,292 Views)

Re: How do I disable policy on computer that blocks NT 4.0 drivers?

Yes, tried them both. Lexmark support clearly has no idea what to do even though they  advertise on the outside of the box that it is supposed to work with Windows Vista 32 and 64 bit. If solution ever found, would appreciate an E-mail-and I'm sure all others with same problem would appreciate a heads-up also. 

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