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Student
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Member Since: ‎09-21-2012
Message 1 of 3 (7,431 Views)

How do I restore my HP G56 running windows7 to factory settings or get a new os product key?

Product: HP G56 # XG598UA#ABA Windows 7 64bit

 

I can no longer install windows updates because the computer itself claims I do not have a genuine copy of windows 7.  The laptop was purchased with all software installed from HP.  The exact error is "Windows 7 build 7601 This is not a genuine copy of windows"

 

Do I need to restore my computer to factory default or do I just need a new product key?

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Regents Professor
Posts: 5,440
Member Since: ‎01-21-2012
Message 2 of 3 (7,427 Views)

Re: How do I restore my HP G56 running windows7 to factory settings or get a new os product key?

Hi

 

Please find thelink given below might help you to resolve your issue.

 

 

Performing an HP System Recovery

Let us know how it goes!

"I work for HP."
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Manjunath
Provost
Posts: 28,134
Member Since: ‎01-07-2009
Message 3 of 3 (7,427 Views)

Re: How do I restore my HP G56 running windows7 to factory settings or get a new os product key?

[ Edited ]

Follow the instructions to re-activate your operating system found in this Microsoft Answers thread.

 

 

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2015 Microsoft MVP - Microsoft Windows Expert - Consumer

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