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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
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Make sure you create your HP Recovery Discs or USB Flash Recovery media before modifying or changing ANYTHING.
The screen shots below are from an HP 15t-j100 notebook computer... the options and configuration screens on your computer may differ.
Insert the Windows 8.1 installation media into your computer and boot from this media.
If are you are installing from a USB stick and see a "Load Driver - a required CD/DVD drive device is missing" message, this is because "System Configuration" > "USB3.0 Config in Pre-Boot" is set to "Enabled". This must be set to "Auto".
Additionally, as the hard drive is most likely partitioned as GPT, you must boot using the UEFI-Internal CD/DVD or UEFI-USB Key/Drive to install Windows on a GPT partitioned disk. Turn on or reboot the computer and tap "F9" or "ESC" and then "F9" when prompted. Highlight the UEFI boot source you are using and press "ENTER".
From the top...
1) Turn on the computer and immediately start tapping the "ESC" key.
2) When the MENU comes up, press the "F10" key.
3) Navigate the BIOS to "System Configuration", "USB 3.0 Config in Pre-OS" and set to "Auto".
4) Press "F10" and click "YES" to "Exit Saving Changes"
5) Place the Windows 8 / 8.1 media in the DVD drive or USB port, then log-off / shutdown.
6) Turn on the computer and immediately start tapping the "ESC" key.
7) When the MENU comes up, press the "F9" key and then select the correct UEFI boot source (Internal CD/DVD drive, USB CD/DVD drive, USB Flash drive, etc.)... Press any key to boot CD/DVD, if prompted.
😎 Follow all prompts and answer as needed. Enter Windows 8 /8.1 key when requested.
9) Please install the Windows 8.1 64-bit drivers from the Compaq 15-s001tu Notebook PC Drivers page. Post the Windows Device Manager's "Hardware Ids" (just the text) for all remaining missing or unknown devices, as shown in the example below;
If you have any further questions, please don't hesitate to ask.
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