I have blank screen, after windows 8.1 upgrade on HP Pavillion 15-e005sv. (16622 Views)
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Student
H2727
Posts: 1
Registered: ‎11-06-2013
Message 11 of 17 (2,990 Views)

Re: I have blank screen, after windows 8.1 upgrade on HP Pavillion 15-e005sv.

After I hit F8 I selected "safe Mode" but it move to Blace screen. How can I get rid off Black screen - safe mode??

HP
TwoPointOh
Posts: 2,329
Registered: ‎08-31-2013
Message 12 of 17 (2,916 Views)

Re: I have blank screen, after windows 8.1 upgrade on HP Pavillion 15-e005sv.

Hi H2727. Here is the start up troubleshooting document for the 15-e005sv. Go through the steps and let me know how it goes.

Computer Does not Start (Windows 8):
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03515402&tmp_task=solveCategory&cc=us&dlc=en&lc...

TwoPointOh
I work on behalf of HP



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Tutor
prathapdev
Posts: 14
Registered: ‎04-18-2012
Message 13 of 17 (2,856 Views)

Re: I have blank screen, after windows 8.1 upgrade on HP Pavillion 15-e005sv.

To resolve this issue, you will need to boot into Safe Mode, and update the video card driver. Please follow below steps,


1. Boot the PC while holding the Shift key
2. Once the Recovery screen is displayed, click or tap on the See advanced repair options button.
3. Next, click or tap on the Troubleshoot button.
4. In the troubleshoot menu, click or tap on Advanced options,
5. Then select Windows Startup Settings.
6. You will need be prompt to restart the PC.  You will see a boot option screen where you can select Safe Mode with Networking.
7. While in Safe Mode with Networking, you need to download and install the latest video card drivers. You can go to HP website and search for latest video drivers for your unit by entering the product number.

 

Regards,

PD

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Student
Dkig
Posts: 1
Registered: ‎12-15-2013
Message 14 of 17 (2,339 Views)

Re: I have blank screen, after windows 8.1 upgrade on HP Pavillion 15-e005sv.

Hello did you manage to sort out your blank screeen problem?

Honor Student
Richard_85
Posts: 2
Registered: ‎10-24-2013
Message 15 of 17 (2,334 Views)

Re: I have blank screen, after windows 8.1 upgrade on HP Pavillion 15-e005sv.

Hi,

I figured it out.  Thanks a lot. Sorry for the lateness of my reply.

Student
camar0
Posts: 1
Registered: ‎01-23-2013
Message 16 of 17 (2,209 Views)

Re: I have blank screen, after windows 8.1 upgrade on HP Pavillion 15-e005sv.

For my HP Envy dv7 it was the Intel HD 4000 driver it updated during install.  You have to go into safe mode and disable the intel hd video adapter and update once back into windows

 

Problem driver version for me was 3379.  Installed 3345 and works fine in 8.1 

 

Note. I also have switchable graphics - 650m which i also updated 

 

 

 

Additional note to get to safe mode on hp laptop (which worked for me) :

 

1)  Shift + F8 until boot screen appeared

2) F11 recovery

3) ESC to windows recovery

* If you do not get to advanced options after this, i had to restart and while windows loaded, powered off so when i went through process again it tried automatic repair which then seemed to go to step 4

4) Advanced Options -> Troubleshoot -> Advanced options -> Startup Settings -> restart

5) after restart and you get boot menu, just press enter to continue which will load safe mode

 

 

Student
JenH2015
Posts: 1
Registered: ‎01-21-2014
Message 17 of 17 (1,595 Views)

Re: I have blank screen, after windows 8.1 upgrade on HP Pavillion 15-e005sv.

I upgraded to 8.1 about 2 months ago. The upgrade took almost 22 hours which was frustrating as I thought my HP envy laptop had crashed. Once it rebooted it seemed to work ok with the exception of the wifi which kept going out all the time. Today 1/21/2014 after I logged on it went the the black screen. Scary.... I used the ctrl alt del funtion to get into Task manager. At that point the fingerprint lauch site activated and I was able to get onto the internet through one of my e-mail addresses. I read all these postings and got to my c drive and from there got to the device manager. All I did was update my device drivers, went out to do an errand and when I returned the laptop was restored. I hope this posting is helpful to anyone out there who may be experiencing this issue. Thanks so much for the help on this forum.

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