HP Support Forums
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03-31-2012 03:33 PM
for this computer. Please obtain the appropriate driver from the computer’s manufacturer. Setup will exit."
WELL, guess what? I was downloading it straight from the manufacturer's website (this site), specifically after choosing my model number (dv6-3225dx) too. My dxdiag says the last graphics driver update was 7/28/2010 and I bought the laptop in February 2011. I have windows 7 64-bit. And I contacted HP through phone but I'm out of warranty and sure as heck am not going to pay $99 to get this problem fixed. Are you kidding me, it's not my problem if HP put the wrong link for me to update my driver or something after choosing the correct model. If anyone can help me solve this problem I would APPRECIATE IT SO VERY MUCH. I also know about the option of installing the generic driver but read that if it doesn't work I'd have to go back to the customized driver, well then there's no point in even bothering to install the generic.
11-18-2013 12:19 PM
I am sorry you are having issues with your graphics drivers and I would encourage you to post your product number for your computer. I am linking a document below that will show you how to find your product number. As well if you could indicate which operating system you are using as well as whether your operating system is 32-bit or 64-bit as with this and the product number we can provide you with accurate information.
How Do I Find My Model Number or Product Number?
I would like to thank you once again for posting on the HP Forums and encourage you to re-post with the required information. Have a great day!
11-18-2013 01:11 PM
I have a HP Pavilion DM3 1140ez laptop, product number: VX985EA#UUZ. I have the configuration with integrated (intel) and discrete (nvidia) graphic chip. I'm not sure of the models, but the thing is, that in the original setup OS would switch between them, depending on powersource and powerplan. When laptop was running on battery and in either power saver or balanced mode, integrated graphic would provide video signal. But when plugged in on electricity and running in balanced or performance mode, discrete graphic would take over.
Since I did a fresh reinstall of the system two days ago, I can't get that feature to work, and I'm also noticing poor experience during hd flash video playback in balanced mode. Even the icons in the system tray are different. And when I change the powerplan no message pops out and asks me if I want to change my graphic card.
I checked graphic card models:
- mobile intel 4 series express chipset, driver version 18.104.22.1682
- nvidia geforce g105m, driver version 22.214.171.12445
11-18-2013 01:31 PM
I am sorry to hear that the reinstall of your operating system did not go as smoothly as you anticipated. One thing that you should keep in mind when doing an reinstall is you then have to do EVERY update on your computer afterwards. This means multiple updates with the Windows Update tool until there is nothing left to update. As well you want to ensure that ALL your HP Updates are completed. I am providing you with a link here to your HP Drivers page. Simply select your operating system and click next. Scroll down until you see the software and drivers and ensure EVERYTHING is up to date.
I would like to thank you for posting on the HP Forums again and if after you have completed the above steps if your issue is still unresolved please re-post for further troubleshooting steps. Have a great day!
11-18-2013 01:36 PM
BTW, I'm using Win7 Home Premium 64-bit.
Any other suggestions? I have also installed the support assistant but it turned out to be useless. I hoped it would install all the drivers for my system but it turned out that it only managed to find audio and LAN driver. I was very dissapointed. Not to mention it is painfully slow.
So, drivers were updated from your website, but they don't work as they are supposed to. Now what?
11-18-2013 03:25 PM
I am sorry I appear to be not understanding the scenario correctly here. The subject of this thread is "Intel HD Graphics error when trying to update driver "The driver being installed is not validated...". You stated above that "Every single update from Microsoft and every single driver package from HP were installed." Does this mean you have a different error? If so can you post what error you are getting and what you see or do that causes it?
I am sorry I am not clear on what is going on and need you to elaborate for me. Thank you again for posting on the HP Forums and have a great day!
11-18-2013 03:31 PM
11-18-2013 03:44 PM
Hello again Aleedee
Okay I am much clearer on your issue now thank you for that. I am going to recommend that we install the original drivers that came with your computer as they seemed to work correctly. You can reload just the drivers that came with your computer by using the HP Recovery Manager here. I would be ensuring that all the graphic drivers both the Intel and the AMD were recovered.
I hope this helps resolve your issue and would like to thank you for posting again on the HP Forums have a great day!
11-18-2013 04:01 PM
I don't have HP Recovery installed. I have formated my HD completely before my reinstallation of W7. I'll try to uninstall both drivers for graphic cards tomorrow (those were installed by windows update) and try to reinstall the drivers from your website, maybe there were issues with updates, that were requiered for drivers. I'll let you know.
Thank you for know, you were very responsive!