05-12-2011 08:48 AM
Intel ich9 family usb drivers keep trying to install but fail. Any suggestions? Using Windows 7 on Pavilion dv4 and I've checked the Microsoft Updates to ensure all my updates are current.
05-12-2011 10:27 AM
See if re-installing the chipset driver for the ICH9 controllers will fix the problem.
05-13-2011 01:12 PM
I was able to fix the problem by doing a system restore from about 2 weeks ago and then just adding the required updates. I'm staying away from the optional ones at the moment.
05-30-2011 09:12 AM
I have a Compaq Presario CQ71-401SA notebook, and I have the same problem as Trish.
On start up I get a popup bubble telling me that new driver software is being installed, followed by another one - Device driver software was not successfully installed:
but when I go to Control Panel, Device Manager, USB Controllers, I see that they are installed:
I can't be sure when the problem started, I think around 20 May so 10 days ago, I have restored the PC to its earliest restore point 13 May 2011, but the problem persists.
I went to the Intel site yesterday and downloaded the drivers - installing them wasn't very clear; and I can't be sure that I did it correctly, so I searched in HP.com and found the drivers there, and again downloaded and installed them, but the problem still continued.
I can see in Device Manager that there is an option to Uninstall; is it easy and safe for a layman to do this? My thought was to uninstall then go HP.com and download and install the drivers again.
Is this worth a try?
My USB devices all seem to work by the way.
Thanks in advance for any guidance.
08-26-2011 10:56 AM
I am having the same problem on my G60-630US notebook. All USB ports seem to work fine, but every time I boot, I get all these errors that "Device driver software was not successfully installed". It makes reboot take a long time, but it seems to work fine after reboot. It happens every time I power up. All drivers are Intal ICH9 Family USB Host Controller drivers as mentioned above. I've tried reinstalling drivers. Any ideas?
08-26-2011 12:13 PM
I resolved this by uninstalling the drivers. Go into Control Panel > Device Manager. Under "Universal Serial Bus controllers", double click on the failing components. Go to the "Driver" tab and click "Uninstall". Do this for each of the failing drivers. When you reboot, Windows 7 will automatically reinstall the drivers (this will take a while). This eliminated the problem!
- Performing an HP System Recovery (Windows 8)
- Performing an HP system recovery (Windows 7)
- Troubleshooting HP System Recovery Problems (Windows 8)
- Read this before ordering your Recovery Discs! (US and Canada Only)
- Using Recovery Manager to Restore Software and Drivers (Windows 8)
- Using Recovery Manager to Restore Software and Drivers (Windows 7)