02-10-2014 04:01 PM
Welcome to the HP Community! Sorry to hear about the issues with the notebook. When you turn it on do the Num or Caps Lock flash at all? If so how many times? That will indicate the problem. I also suggest that you try a Hard Reset. Let me know how it goes.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
I work on behalf of HP
- Performing an HP System Recovery (Windows 8)
- Performing an HP system recovery (Windows 7)
- Troubleshooting HP System Recovery Problems (Windows 8)
- Read this before ordering your Recovery Discs! (US and Canada Only)
- Using Recovery Manager to Restore Software and Drivers (Windows 8)
- Using Recovery Manager to Restore Software and Drivers (Windows 7)