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Honor Student
Jerry99
Posts: 3
Member Since: ‎01-12-2012
Message 1 of 4 (150 Views)

Junk folder in Inbox (HP Envy) W 8.1 won't load

Junk folder  just cycling for 4 days now ???

HP Support Agent
Futoji
Posts: 3,791
Member Since: ‎03-11-2014
Message 2 of 4 (115 Views)

Re: Junk folder in Inbox (HP Envy) W 8.1 won't load

Hi Jerry99,

For your issue you could try this Microsoft document: Troubleshoot problems with an app.
As your referring to the "inbox" the issue would be related to an email client? Which one? And you may also want to direct your question to the Microsoft Forums. http://social.microsoft.com/Forums/en-US/home

Thank you for posting on the HP Forums.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom to say “Thanks” for helping!

Futoji
I work on behalf of HP
Honor Student
Jerry99
Posts: 3
Member Since: ‎01-12-2012
Message 3 of 4 (106 Views)

Re: Junk folder in Inbox (HP Envy) W 8.1 won't load

We are talking about the MS 8.1 MAIL function. the Junk folder within Mail will not sync/update etc. I have to load Outlook inorder to view/purge my junk folder. I receive a few valid emails which are filtered/screened and directed to junk so it's important to view the folder.

Student
Carolinagirl93
Posts: 1
Member Since: ‎06-08-2014
Message 4 of 4 (78 Views)

Re: Junk folder in Inbox (HP Envy) W 8.1 won't load

 I am having the same problem. At first I thought it was a problem with outlook but looks like it is a HP problem and HP is not trying to resolve it.

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