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TrenaF
Posts: 1
Member Since: ‎12-28-2013
Message 1 of 3 (113 Views)

Laptop crashed, deleted everything, how to reinstall preloaded software without disks

Laptop crashed. I deleted everything.  How do I reinstall preloaded software that came with the computer?  There were no disks.

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Paul_Tikkanen
Posts: 42,502
Member Since: ‎07-13-2010
Message 2 of 3 (107 Views)

Re: Laptop crashed, deleted everything, how to reinstall preloaded software without disks

Hi:

 

See if using the recovery manager tool works by tapping the F11 key at the beginning of the HP welcome screen.

 

Follow the steps to do a system recovery.

 

If that doesn't work you will need to order a set of recovery disks for your specific model from HP.

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CherylG
Posts: 21,766
Member Since: ‎11-12-2008
Message 3 of 3 (99 Views)

Re: Laptop crashed, deleted everything, how to reinstall preloaded software without disks

If you didn't burn a Recovery Disc set_Phone HP Support in your country/region to order Recovery Media.Worldwide contact info can be accessed here>>Contact HP


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