03-16-2009 04:33 PM
Around the first of december i bought a brand new laptop Dv7 model. It was working fine,until the other day the charger stopped working.At first i thought it was just the charger i would have to jiggle it around and put it in all sorts of weird positions to get it to work. Over time it's gotten worse now it will recognize the charger but it won't charge i left it in their for a day and a half thinking that it would be fully charged. When i open it up and start the laptop up to my surprise the battery was at 5% what it was at 2 days ago. I'm starting to think that this is an internal problem with my laptop and not just the chargers fault. Is their any advice anyone can give me? It's a brand new laptop 3 months old I'm clueless as to what i should do with it. I'm starting to think its the battery....if so would i have to buy a new one or can hp provide me with one being their is a year warranty. Confused if someone can please help me out I'll appreciate it.
03-16-2009 06:35 PM
Use HP Battery Check in your Start Menu to test your battery. If you can't find it, start typing Battery in the 'Start Search' box in the Start menu, it should show up to select.If the battery tests bad,contact HP.
If the battery tests ok,use the button at top of this page to find your drivers/update pages.Check for a new BIOS that may address this charging problem.
If you aren't sure of full model number for input,locate the Service Tag on bottom of the laptop.Check for complete model number as shown in section 1 below,and use it. P/N in section 2 also will work.
If no joy I would definately contact HP for Warranty Service:
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03-17-2009 05:30 PM
05-12-2009 12:48 PM
I've just bought a Compaq 6735s and the same thing has happened to me - it works fine off the AC but the battery won't charge anymore than the current 17%.
Thank you for your advice CherylG - I downloaded 'HP Battery Check' (go to the support page for your particular model and go to downloads) and the Battery Check said there was a problem with the battery. I've e-mailed HP Customer Support - so hopefully they'll send me a new battery (one that isn't faulty!)
09-15-2009 10:13 PM
05-24-2010 05:38 PM
I had to the same problem and so I bought a new charger. I it worked really good for like 2 weeks and then it stoped charging and now even though I have never taken the computer off the charger it is dead and won't even turn on. Do I need to buy a new battery or what is going on.
06-28-2010 11:12 PM
First, is there an LED lit on the charger? If not, you most likely have a bad charger.
Next, will the computer boot with the AC power adapter plugged in? If not, remove the battery and try to boot the computer. Will it run now?
If no to both, then your adapter is probably bad. Have HP send you a new one.
If yes, then you need to check the battery with the HP battery check as Cheryl mentioned above. Please note that the battery has to have some charge in it or the program will condemn the battery!!!
If it will boot without the battery, then you have either a shorted battery or a bad motherboard. You will need to contact HP to get them to send you a new battery first as you will need it to test further.
If the new battery will not charge, then you know the charge circuit on the motherboard is bad and mother will need to be replaced.
I have also seen several laptops that the actual connection that the adapter plugs in to has gotten so loose (internally) that it will not allow power to flow into the unit. In some models this is a separate part, but in most models this is made as part of the motherboard so guess what would need to be replaced?? Hope that you are still under warranty!
Kudos please if this helps!
12-17-2010 08:48 AM
Beware.....We had the same problem...our HP computer would not charge. They had us send it in...the monitor was broken in transit by Fed Ex and now we are out of a computer. They sent it back to us broken and refuse to repair it. The computer is 1 1/2 years old....and now does not work.
HP will not cover their warrenty. This is the worst customer service ever!