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mhopper20
Posts: 13
Member Since: ‎08-23-2011
Message 1 of 16 (8,580 Views)

Latest HP Support Assistant Update - Version 6.0.5.4

As of last night my dv6 pavillion laptop prompted me to install an update to the HP Support Assistant. Once I carry out this process it says the Upgrade was successful and I get the quick access bar installed, click on it, click on open HP Support Assistant, the HP Support Assistant Splash screen appears then disappears and nothing more happens in relation to HP Support Assistant.

 

Is anyone else having these problems? And how would I resolve it?

Mark Hopper
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DavidPK
Posts: 31,990
Member Since: ‎09-24-2010
Message 2 of 16 (8,539 Views)

Re: Latest HP Support Assistant Update - Version 6.0.5.4

Hi Mark,

 

Try the following

 

First of all, uninstall your current version of HP Support Assistant by opening windows Control Panel, open Programs and Features, right click the entry for HP Support Assistant and select Uninstall.  When this process has completed, restart the notebook.

 

Next download and install the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page.

 

http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html

 

After the installation, restart the notebook again.

 

Regards,

 

DP-K



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Tutor
mhopper20
Posts: 13
Member Since: ‎08-23-2011
Message 3 of 16 (8,469 Views)

Re: Latest HP Support Assistant Update - Version 6.0.5.4

[ Edited ]

Thank you for your reply, this however doesn't resolve the main issue which is that HP quote that the install has been tested and works correctly. And also if this update is known to cause problems why hasn't it been withdrawn?

 

The latest version I get to is 5.2.9.2, whereas after installing that I get an update prompt for 6.0.5.4.

 

EDIT: I have since resolved this issue by uninstalling the non-properly instaled latest version, downloading the Installer from my laptops software & driver's download page, installed it and hey presto, it works. So if anyone else is having this issue, check your appropiate computers software and download page.

Mark Hopper
Student
howardduck
Posts: 1
Member Since: ‎09-23-2011
Message 4 of 16 (8,036 Views)

Re: Latest HP Support Assistant Update - Version 6.0.5.4

So you went back to version 5.2.9.2 I assume. That's what I did, and it works fine - except that when Support Assistant prompts me to install latest (6.0.5.4) version, I must refuse it. At HP website for my model, v 5.2.9.2 is still listed as latest.

Student
Bhupal
Posts: 1
Member Since: ‎12-20-2012
Message 5 of 16 (5,149 Views)

Re: Latest HP Support Assistant Update - Version 6.0.5.4

i didn't update on my HP laptop, kindly sent to me all the updates for me.

Honor Student
cheri44
Posts: 4
Member Since: ‎12-20-2012
Message 6 of 16 (5,142 Views)

Re: Latest HP Support Assistant Update - Version 6.0.5.4

I can't help, but thought I would share because this may be a problem with the dv6, which I also have.  The update wouldn't install on mine, and I just got an "error" message, which gave no clue as to what the error might be.

Student
akshay001
Posts: 1
Member Since: ‎01-17-2013
Message 7 of 16 (4,905 Views)

Re: Latest HP Support Assistant Update - Version 6.0.5.4

Hey I am using hp 4530s model of HP & facing the same problem of hp support assistant i.e. aftrt installing latest version it is not working & failing to start & in older version giving message to update.

What to do now ??

Honor Student
parasma
Posts: 2
Member Since: ‎01-16-2013
Message 8 of 16 (4,899 Views)

similar problem with me.

[ Edited ]

similar problem with me.

Honor Student
l-ston
Posts: 4
Member Since: ‎07-03-2014
Message 9 of 16 (814 Views)

Re: Latest HP Support Assistant Update - Version 6.0.5.4

i have a hp g7 pavilion on i turn it on and saw some horizontal lines in the screen can anybody fix it pleeeeeeeaaaaaaaaaasssseeeee...i love my computer.....

Distinguished Professor
visruth
Posts: 2,633
Member Since: ‎04-01-2014
Message 10 of 16 (809 Views)

Re: Latest HP Support Assistant Update - Version 6.0.5.4

Hi l-stone

I understand you have horizontal line going across the screen.

Have you updated your graphics driver? If not, please post the exact model name/model number of your laptop along with which operating system you're using & if it's 32 or 64-bit?

In the mean time follow the steps below:
It is likely the actual LCD display or its data cable is causing this. If not, perhaps it can be resolved with a hard reset:
Performing a Hard Reset or Forced Reset
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01684768&lc=en&jumpid=reg_r1002_us...

If that doesn't resolve it, shut down your notebook, and as you turn it on start tapping the ESC key & enter into bios setup.
If the line is present in this environment the screen would have to be replaced. This environment uses just the most minimum video drivers to show the image.
Now if you’re covered under warranty I would recommend you contact the HP help desk to get a repair setup. Sadly sometimes there isn't any work around without having to replace a part.


thanks

Visruth

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