09-16-2011 01:47 AM
As of last night my dv6 pavillion laptop prompted me to install an update to the HP Support Assistant. Once I carry out this process it says the Upgrade was successful and I get the quick access bar installed, click on it, click on open HP Support Assistant, the HP Support Assistant Splash screen appears then disappears and nothing more happens in relation to HP Support Assistant.
Is anyone else having these problems? And how would I resolve it?
09-16-2011 02:31 AM
Try the following
First of all, uninstall your current version of HP Support Assistant by opening windows Control Panel, open Programs and Features, right click the entry for HP Support Assistant and select Uninstall. When this process has completed, restart the notebook.
Next download and install the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page.
After the installation, restart the notebook again.
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09-19-2011 12:22 PM - edited 09-19-2011 01:20 PM
Thank you for your reply, this however doesn't resolve the main issue which is that HP quote that the install has been tested and works correctly. And also if this update is known to cause problems why hasn't it been withdrawn?
The latest version I get to is 188.8.131.52, whereas after installing that I get an update prompt for 184.108.40.206.
EDIT: I have since resolved this issue by uninstalling the non-properly instaled latest version, downloading the Installer from my laptops software & driver's download page, installed it and hey presto, it works. So if anyone else is having this issue, check your appropiate computers software and download page.
10-31-2011 11:03 AM
So you went back to version 220.127.116.11 I assume. That's what I did, and it works fine - except that when Support Assistant prompts me to install latest (18.104.22.168) version, I must refuse it. At HP website for my model, v 22.214.171.124 is still listed as latest.
12-20-2012 06:40 PM
I can't help, but thought I would share because this may be a problem with the dv6, which I also have. The update wouldn't install on mine, and I just got an "error" message, which gave no clue as to what the error might be.
01-17-2013 05:38 AM
Hey I am using hp 4530s model of HP & facing the same problem of hp support assistant i.e. aftrt installing latest version it is not working & failing to start & in older version giving message to update.
What to do now ??