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Honor Student
hayleymarie1983
Posts: 2
Member Since: ‎08-03-2011
Message 1 of 8 (2,214 Views)

Lightscribe - drive not detected. Please Help!!

Hello!   I've seen alot of people asking for help with this same problem, but I am still not sure what to do after reading everything. If there is anyone who can help me out with this I'd be very grateful.

 

I have an HP Pavilion dv7-1020us Entertainment Notebook laptop... and it is running Windows 7 Ultimate 64 bit. ( It was originally Windows Vista, but changed to 7 Ultimate) I was told when I got this laptop that the drive is 'Lightscribe direct cd labeling' enabled, and the Lightscribe software is on here. I can pull up the Lightscribe control panel, but it says that no drive is detected. I have downloaded the Diagnostics check, and it says the same thing. Ive downloaded the HP updates, and the Lightscribe updates. Still wont detect it.

 

I dont see a Lightscribe label anywhere on the laptop, but yet when I look up this same exact laptop for sale on the net, it says it is 'Lightscribe enabled'... so I am confused. Is there some error going on that's not detecting the drive, or do I just need to buy an external drive that can do it?

 

If it is an error... does anyone know how to fix it?? Please help!!

Thanks so much.  :smileyhappy:

Distinguished Professor
kamatr
Posts: 2,527
Member Since: ‎07-21-2010
Message 2 of 8 (2,193 Views)

Re: Lightscribe - drive not detected. Please Help!!

As per specs of your laptop which can be found here, your DVD drive does not support lightscribe. 

 

You can check if your DVD drive supports lightscribe or not from below link as well.

http://www.lightscribe.us/support/kb/afmviewfaq.aspx?faqid=67

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I am an HP employee!!
Honor Student
hayleymarie1983
Posts: 2
Member Since: ‎08-03-2011
Message 3 of 8 (2,190 Views)

Re: Lightscribe - drive not detected. Please Help!!

Thanks a bunch for such a fast response to my question.   I will obviously need to purchase an external drive that supports Lightscribe.  Thank you!

 

 

Distinguished Professor
kamatr
Posts: 2,527
Member Since: ‎07-21-2010
Message 4 of 8 (2,183 Views)

Re: Lightscribe - drive not detected. Please Help!!

I guess that answered your question ? I believe your dvd drive wasnt having LightScribe disc encoder sensor . Glad to know you got it sorted out by posting your query here. 

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I am an HP employee!!
Honor Student
red7261
Posts: 2
Member Since: ‎04-16-2013
Message 5 of 8 (1,856 Views)

Re: Lightscribe - drive not detected. Please Help!!

I'm having the same issue where Lightscribe is saying it does not detect a Lightscribe drive all of a sudden.  I know I have one, I've used it a ton of times.  I know the drive functions properly as well (just used it today).   I use Windows 7.  Can anyone help me get Lightscribe working again?  Thanks!

Distinguished Professor
anthony82
Posts: 2,800
Member Since: ‎02-19-2013
Message 6 of 8 (1,838 Views)

Re: Lightscribe - drive not detected. Please Help!!

Hello red7261,

 

Your light scribe does not work occasionally.

 

Go into device manager and uninstall you optical drive. Restart the computer.

This will uninstall and reinstall the driver for you drive.

 

Here is a link to device manager.

 

Please post your product and model number.

You can find this information by holding the FN key and pressing the ESC key.

 

Let me know how everything goes.

Have a good day.

Honor Student
red7261
Posts: 2
Member Since: ‎04-16-2013
Message 7 of 8 (1,836 Views)

Re: Lightscribe - drive not detected. Please Help!!

Thanks.  I actually just tried this yesterday.  Uninstalling and reinstalling worked.  

Distinguished Professor
anthony82
Posts: 2,800
Member Since: ‎02-19-2013
Message 8 of 8 (1,834 Views)

Re: Lightscribe - drive not detected. Please Help!!

red7261,

 

You’re welcome. Glad to know that you were able to figure it out.

 

Have a good day.

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