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Honor Student
vahetad
Posts: 3
Member Since: ‎02-11-2014
Message 1 of 6 (432 Views)

Loss of internet connectivity following upgrade to Windows 8.1

[ Edited ]

I recently upgraded to Windows 8.1.  During work often wireless Internet (WiFi) is off. 

 

Model dv6-7247cl
Serial [edited by Moderator]
Product number C2L34UA#ABA

Intern
chetanrao_tech
Posts: 18
Member Since: ‎01-29-2014
Message 2 of 6 (423 Views)

Re: Loss of internet connectivity following upgrade to Windows 8.1

Hi,

 

       As you have mentioned that you upgraded OS to win 8.1 due to which connection keeps dropping you are suppose to download and update latest wireless driver to fix the problem, please click on the link below to download wireless driver If you still have the same problem please reply back to this message.

 

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-127981-1&cc=us&dlc=en&lc=en...

 

 

 

Chetan 
I work on behalf of HP




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Moderator
george-p
Posts: 5,424
Member Since: ‎01-09-2014
Message 3 of 6 (419 Views)

Re: Loss of internet connectivity following upgrade to Windows 8.1

Hi Vahetad,

 

Thank you for visiting the HP Support Forums. I'm sorry to inform you that your post has needed some editing to remove personal information such as your Serial Number in your post. From our Rules of Participation:

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Thank you,

George

 

I work for HP
Honor Student
vahetad
Posts: 3
Member Since: ‎02-11-2014
Message 4 of 6 (375 Views)

Re: Loss of internet connectivity following upgrade to Windows 8.1

Sorry, I can not install that driver.

 

opened window

 

"Устройства беспроводного адаптера 802.11a/b/g/n не найден"

Student
JJPadilla
Posts: 1
Member Since: ‎06-27-2014
Message 5 of 6 (80 Views)

Re: Loss of internet connectivity following upgrade to Windows 8.1

I am unable to instal this, it gives me this notification, "The Device may not be present or could have been ejected'unplugged from the system. Aboring the install, please insert the card and try the installer agian." What do I do?

HP Support Agent
Mrstenter
Posts: 5,242
Member Since: ‎09-02-2013
Message 6 of 6 (71 Views)

Re: Loss of internet connectivity following upgrade to Windows 8.1

Hey all

 

Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Notebook and not able to connect to Wireless Networks.  Here is a link to checking on Airplane mode is not on. Airplane mode is a Windows 8 setting that disables the computer's ability to transmit or receive signals. In the same document it shows how to make sure your WiFi is turned on. If this does not work try resetting your router. Unplug it for a moment or 2 and plug it back in and then try to connect. Here is a link to troubleshoot the WiFi. I recommend using the HP Support Assistant. Use this tool to connect your computer to the wireless as it has a built in wireless assistant. If you need the HP Support Assistant download follow the link.

 

 

Hope this helps.

 

Thanks.

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Mrs.Tenter
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