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Kate7j
Posts: 8
Member Since: ‎04-18-2012
Message 1 of 7 (2,158 Views)

Microsoft Office Starter 2010 has encountered a problem with licensing.

Hello, I am using a HP Mini, product number XV695PAUUF, Windows 7 Starter 32-bit operating system. The Microsoft Office Starter 2010 on my computer used to work normally until about a few weeks ago.After that, whenever I open the program, it says that it has encountered a problem with licensing and needs to close. I cannot uninstall and reinstall the product, because it came pre-installed on my netbook. What should I do? 

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Daniel_Potyrala
Posts: 10,921
Member Since: ‎01-31-2009
Message 2 of 7 (2,147 Views)

Re: Microsoft Office Starter 2010 has encountered a problem with licensing.

Hi,

I think that you had access only to trial version.

Please write your netbook product number (p/n) and country of purchase.


Resource:
How to Locate the Notebook product number (p/n)

 

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Top Student
Kate7j
Posts: 8
Member Since: ‎04-18-2012
Message 3 of 7 (2,143 Views)

Re: Microsoft Office Starter 2010 has encountered a problem with licensing.

My product number is XV695PAUUF and the country of purchase is Malaysia. Thanks.

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Daniel_Potyrala
Posts: 10,921
Member Since: ‎01-31-2009
Message 4 of 7 (2,119 Views)

Re: Microsoft Office Starter 2010 has encountered a problem with licensing.

Could you check again p/n? For this part number is assigned completly other device.

 

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Top Student
Kate7j
Posts: 8
Member Since: ‎04-18-2012
Message 5 of 7 (2,109 Views)

Re: Microsoft Office Starter 2010 has encountered a problem with licensing.

Hello, the product number is XV695PA. I should have left out the #UUF. Sorry. :smileyhappy: 

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matty569
Posts: 1
Member Since: ‎04-21-2012
Message 6 of 7 (2,101 Views)

Re: Microsoft Office Starter 2010 has encountered a problem with licensing.

Hi try uninstalling it and re installing at this web address 

http://www.downloadcrew.co.uk/article/26083-microsoft_office_starter

Top Student
Kate7j
Posts: 8
Member Since: ‎04-18-2012
Message 7 of 7 (2,082 Views)

Re: Microsoft Office Starter 2010 has encountered a problem with licensing.

Thanks for the suggestion! :smileyhappy:

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