08-05-2009 10:33 AM
OK, I'm in Iraq and my daughters birthday is comming up and I wnted to get her a Mini for her birthday, but I need to preconfigure it with our Wireless ID and other odds and ends. So I buy one from the PX ( they only get laptops about every 2 months) and the OS is corrupt out of the Box. Nice. HP is too **bleep** cheap to include install disks so I go online. The only option available is the HP MIE restore, which according the website is Linux not Windows even though the Manual states it is windows. I spend all day downloading it three times because everytime I try to install it the farthest I get is the HP logo and about 25% of the blue bar and then it hangs and won't go any further. I'd like to also not I know it is linux cause I see the files it is loading are not windows files. I wonder if te image is built for the 16gig ssd version and not the 160gig harddrive version.Try to call tech support. In two days I have been on hold a total of 5 hours and NEVER even talked to anyone. Does ANYONE have any helpfull information on how to reimage the drive. NO I cannot use the Roxio as the OS was corrupt out of the box and the MIE has essentialy wiped the drive.
08-05-2009 11:27 AM
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08-05-2009 11:50 AM
That does nothing. As the OS was corrupt out of the box I doubt there was ever a recovery partition, but doing a search I have seen other posts where f11 didn't work on Min's anyway.
Now I did finially get a hold of support( after 3 hours on hold) and was informed there is no "downloadable" windows and he assured me that I would get a recovery CD in three days, even though I told him that here in Iraq you're lucky to get anything in under 10 days as the APO mail is a little slow. He then tried to transfer me over to hardware, no clue why, which after being on hold for 20 minutes the call disconnected. I am impressed how support can take an upset customer and try to placate a VERY upset customer by trying to sell me an external cd drive. I can honestly say that I have had my last bad experience with HP and man I've had several even with our companies business laptops. I will do my best to make sure I never have to deal with another HP product private or business if I can help it.
09-12-2009 06:57 AM
LrdSmack, sorry, but I do not get your angst over this one at all. First, nobody, not Dell, Sony, Acer, etc., has a "down-loadable" re-install image (nobody offers just a pure "Windows" install!) on their support sites. They all have options to order an image disk. Further, none of them include a re-install disk, those went out several years ago because customers are so hell-bent on saving 5 bucks, that to remain competitive with one another, everybody went that route...regrettable IMHO, but there you go.
As you would need an available external CD/DVD drive to install that DVD image disk, why would the suggestion that you might wish to order one be so out of line? It would be ideal if they could offer netbook owners a re-image on a bootable USB pen, but nobody does...so you need an external drive if you are going to use a reinstall DVD.
Don't get me wrong, as a 20 year U.S. Army Vet, I fully understand the frustrations of trying to get things done in far off places...been there, done that...many a time I've received my mail via APO!
What HP offered was logical, if not ideal to you. I use many HP products, from printers to laptops, to netbooks, and have found HP customer service as good as anybody else's and for the most part, better than many other consumer electronics companies that I deal with. If under warranty, send it in, but if that does not work for you, then I see no other resolve than to order the re-install disk, just as with any other netbook/notebook.
09-12-2009 08:16 AM
I understand your angst completely, LrdSmack.
I also understand you failure to understand his "angst", PeteC2. As an Honor Student, I don't imagine you often have to worry about disappointing your daughter, who can't have her Daddy home to celebrate and whose gift from him won't work. [Yes, I read you're a 20 yr Army Vet. Did you serve for 20 yrs or has it been 20 yrs since you served? Did you get stuck in a foreign country with a computer or other electronic device that came out of the box not working? Do you have children?]
No personal attack intended, but I hope you can be a smidgen more empathetic to your brother-in-arms. I believe it could go a long way towards helping HP's image, sooth the frazzled nerves of the person asking for your assistance, and perhaps enhance your productivity. If nothing else, you will feel better about yourself.
But now an attack is intended [though not on you] -
HP's customer service sucks. Period. I have 2 HP laptops and 3 HP desktops. Guess how many are working? The ONE that I went out and bought at Staples yesterday.
[b]I would happily pay an extra $20 US to have my recovery disks, program disks, and printed product manuals included in the box. Further, this should be thrown in with a purchased extended warranty.[/b]
[i][b]LrdSmack, This is very late in coming, but I do hope that you were able to get that netbook running again. Thank you for your service.
09-12-2009 02:49 PM - edited 09-12-2009 02:56 PM
09-12-2009 03:04 PM
09-12-2009 03:30 PM
I currently work on behalf of HP for numerous support departments. The opinions expressed above are the personal opinions of myself, not of HP. There is no guarantee that the opinions expressed are 100% correct.
09-12-2009 09:51 PM
09-12-2009 10:17 PM
Sorry to hear you have had such a bad experience with the MINI and Tech support. I have seen other reports of the hdd corrupting rather easily in the MINI.The only thing I might add here is that the guy mis-informed you on the shipping box I believe. I have never had to pay shipping cost, the box comes with a prepaid shipping label.
Good luck with the repairs,hope all is well before you have to leave again.
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