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HP Recommended

I bought my Elitebook 8560p a few weeks back off of a friend. Wiped the entire laptop clean and installed a new OS (Windows 7 Ultimate 32 Bit). I thought I installed all the drivers, but the device manager says im still missing a "Base System Device" driver. Help please?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

 

That's fine :generic:

 

The driver you need is for the JMicron Media Card Reader which can be downloaded and installed from the following link.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

Regards,

 

DP-K

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Windows Insider MVP

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119 REPLIES 119
HP Recommended

Hi,

 

Go into Device Manager, right click on the problem device and select Properties.  Click the Details tab, choose Hardware Ids from the dropdown box and post back with the details shown under Value.

 

Regards,

 

DP-K

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Windows Insider MVP

HP Recommended

base system.jpg

 

Hope this helps.

HP Recommended

Hi,

 

I can't see the image yet until it has been approved by a Moderator - I'll get back to you then.

 

Regards,

 

DP-K

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Windows Insider MVP

HP Recommended

PCI\VEN_197B&DEV_2392&SUBSYS_1618103C&REV_30
PCI\VEN_197B&DEV_2392&SUBSYS_1618103C
PCI\VEN_197B&DEV_2392&CC_088000
PCI\VEN_197B&DEV_2392&CC_0880

 

Sorry, didn't realize pictures had to get authorized by mods. This is probably a bit quicker.

HP Recommended

Hi,

 

That's fine :generic:

 

The driver you need is for the JMicron Media Card Reader which can be downloaded and installed from the following link.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended

Worked perfectly! Thank you so much!

Maybe you could help with another one of my driver problems. Whenever I try to install the driver for my webcam, i keep getting an error that says "Setup has determined that your configuration does not support any of the included products". I'm using this driver: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32... Any ideas?

HP Recommended

Hi,

 

I'll certainly try :generic:

 

From what you describe, my first thought is that this error message may be related to detecting the correct name of the HP Webcam from Device Manager.  See the sub-heading Prerequisites - Special notes: at the bottom of the page Here.

 

Open windows Control Panel, open Device Manager and open up Imaging Devices - what is listed here?

 

Regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
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Windows Insider MVP

HP Recommended

There is no "Imaging device" in device manager :S

HP Recommended

Hi,

 

Go back into Device Manager, click the View tab and select 'Show hidden devices' - does anything now show in the list as an 'Unknown device'?

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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