Mouse curser not moving cant login (120 Views)
Reply
Honor Student
Maria9988
Posts: 2
Registered: ‎05-12-2013
Message 1 of 4 (120 Views)

Mouse curser not moving cant login

It was working perfectly, went into hibernation and when i wanted to login again , the mouse wouldnt move and i cant login, i already put it off and on , the lock is not lighted .... But the mouse is not moving!!
Provost
DavidPK
Posts: 29,381
Registered: ‎09-24-2010
Message 2 of 4 (113 Views)

Re: Mouse curser not moving cant login

Hi,

 

Try the following.

 

Shut down the notebook, unplug the AC Adapter and then remove the battery.  Hold  down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter.

 

Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.

 

Regards,

 

DP-K

 

---------------------------------------------------------------------------

****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
Maria9988
Posts: 2
Registered: ‎05-12-2013
Message 3 of 4 (107 Views)

Re: Mouse curser not moving cant login

Thank you... but Is not working ... I already Did that also i Did a Windows restore... I dont what else to do :smileysad:
Distinguished Professor
RedRose0528
Posts: 3,429
Registered: ‎03-28-2012
Message 4 of 4 (77 Views)

Re: Mouse curser not moving cant login

Hello Maria9988,

 

I understand you state your mouse is not working, is that correct? I will be happy to help you.

 

Does this issue only happen when you take the computer out of hibernation?

 

Please respond back at your earliest convenience.

Thanks

Clicking the White Kudos star on the left is a way to say Thanks!

Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!
I work for HP.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation