07-22-2011 03:12 PM
I have HP G42-477TU Notebook PC (LG256PA), Windows 7 Home basic, Once HP Support assistant SW is updating and my internet connection is disconnected and after some time i have shutdown my laptop, Next time when i have shutdown my laptop it show some programme is running , close it as the option come when some programs are running but at that time all programs are close. the system show windows is shutting down and not shut down for two hours. I have do manually shutdown the laptop by pressing the power button.
I have Un-installed the HP Support assitant sw
Re-installed HP Support assitant sw and also updated it
Cleaned my registry, cookies, temp files , prefetch files, recent files many times
restored from previous backup points
updated antivirus and scanned system many times
Used Various Tools including HP Support assitant sw
But the problem is still the same the windows is not shutting down
Please help me regarding this
Thanks in advance
07-22-2011 03:24 PM
You have a VIRUS! Go to Symatec and run the Virus and Worm Scan. Somewhere on your drive there lurks a freeloader using your stuff.
Just because you think it is not on the web it may well be, or gathering and computing until it is, then emailing the world or giving out your info.
One of my tech-know buddies writes serious programs and say it is done all the time. I hat one and all of the Malicious software scan from Microsoft and AVG did not find it until I did deep scan at Symatec (Norton). Even there basic can be fooled, but there mainframe has more goodies installed for that..
I'm by no means an expert, but, it will only take a few minutes to find out.
- Performing an HP System Recovery (Windows 8)
- Performing an HP system recovery (Windows 7)
- Troubleshooting HP System Recovery Problems (Windows 8)
- Read this before ordering your Recovery Discs! (US and Canada Only)
- Using Recovery Manager to Restore Software and Drivers (Windows 8)
- Using Recovery Manager to Restore Software and Drivers (Windows 7)