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‎02-20-2014 08:26 PM

HP Recommended

after almost a week from updating windows 8 to 8.1, when I log in to my pc  windows stuck at a "please wait" in start menu for ever, there is a cancel option but it doesn't work, i can't reach the desktop or anything.  i recovered the laptop once but the problem came again !

6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-28-2014 05:23 AM

HP Recommended

I called the support team and the solution soved by the following steps :

  1. login to the affected account
  2. Press Windows Key + L to lock the computer
  3. Switch to a user account with administrator priveledges
  4. open task manager & switch to the "Processes" tab (Press "More Details" if don't see a processes tab)
  5. find restoreoptin.exe & end task that process
  6. switch back to affected account (Start Page, click your account name/picture, click the account you want to switch to)
  7. Open Charm menu (windows key + C), select "Settings", then Change PC Settings
  8. Select Skydrive
  9. Modify the File Storage, Camera Roll, and Sync Settings (not sure which one does the trick)
  10. logout & log back in
  11. you should no longer be prompted with the blank 'please wait' screen

 

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21 REPLIES 21

‎02-25-2014 12:46 PM - last edited on ‎02-28-2017 05:28 PM by HP Administrator

HP Recommended

Hello Omaar,

 

Welcome to the HP Forums! I hope you enjoy your experience!

 

I understand the computer will not turn boot properly. I apologize for the delayed response, and I will assist you the best I can. First I require the following information:

 

1. The computer's model number. If you require assistance locating this information, please reference this website: Locating the Model Number of the Computer

2. The computer's operating system. If you require assistance locating this information, please reference this website to determine your Windows operating system.

3. Have you installed any new hardware on this computer, before the issue appeared?

4. Have you installed any new software or drivers on this computer, before the issue appeared?

Please respond as soon as possible. Thanks for choosing the HP Forums. Have a great day!

Mario

I worked on behalf of HP.
Tags (1)
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‎02-28-2014 05:23 AM

HP Recommended

I called the support team and the solution soved by the following steps :

  1. login to the affected account
  2. Press Windows Key + L to lock the computer
  3. Switch to a user account with administrator priveledges
  4. open task manager & switch to the "Processes" tab (Press "More Details" if don't see a processes tab)
  5. find restoreoptin.exe & end task that process
  6. switch back to affected account (Start Page, click your account name/picture, click the account you want to switch to)
  7. Open Charm menu (windows key + C), select "Settings", then Change PC Settings
  8. Select Skydrive
  9. Modify the File Storage, Camera Roll, and Sync Settings (not sure which one does the trick)
  10. logout & log back in
  11. you should no longer be prompted with the blank 'please wait' screen

 

Was this reply helpful? Yes No

‎03-01-2014 10:49 AM

HP Recommended
This has happened to me too! My laptop is only a month old! Pressed restart and Last 3 hours is on please wait! I have taken the battery out too! Same problem! I have windows 8 and the laptop is Hp 15-n096EA . I have not installed anything new onto the laptop! Please help!
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‎11-17-2014 12:11 PM

HP Recommended

I also recently purchased an HP Laptop - top of the range - and i have a Blue Screen with "Please Wait..." showing and can't do anything!!!!   I can't reboot, shut-down and restart comes back to the same place, .... this is VERY VERY FRUSTRATING and my business is stuck without this.... not sure what to do at this point.  

 

VERY DISAPPOINTED with this.  

 

i am running Windows 8.1 on HP Envy 17".  I made no changes to my computer but when I logged out and switched to another user it just got hung in this state.  

 

PLEASE HELP URGENTLY!

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‎02-18-2015 12:41 AM

HP Recommended
I also have this problem. Hoping you can get back to me asap with details on how to fix.
Hp laptop
running windows 8 or 8.1
no new hardware, software, or drivers were installed before the issue appeared.

Hoping to have problem resolved.
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‎02-28-2015 04:59 AM

HP Recommended
my hp laptop is stuck at ..please wait. The curser is moving
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‎03-17-2015 09:34 PM - edited ‎03-17-2015 09:39 PM

HP Recommended

Even am facing the same problem. The blue screen with a message "please wait" in start menu for ever, there is a cancel option but it doesn't work.

I have updated the OS from windows 8 to 8.1. This is a new laptop which is not even a month old. What is the issue with the same?

And I am unable to work on my laptop. This is really worse.

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‎03-19-2015 06:07 PM

HP Recommended
even i facing the same prob it was stuck on please wait. what will i do? asap please
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‎07-03-2015 11:06 PM

HP Recommended
I have same problem pls what can I do
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