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Honor Student
Killahlogo
Posts: 2
Member Since: ‎03-02-2012
Message 1 of 3 (1,548 Views)

My Probook 4520s Hard Disk test FAILED.

My Probook 4520s Hard Disk test FAILED. 

This is the message i got after.

Failure ID:    U4G964-5UX61W-QFPH41-60VF03

Hard Diskk Drive Capacity: 250 GB

Hard Disk 1

(I'm not sure in the failure id if the two last Zeros are O's)

I am really worried. Please answer ASAP.

Honor Student
Killahlogo
Posts: 2
Member Since: ‎03-02-2012
Message 2 of 3 (1,535 Views)

Re: My Probook 4520s Hard Disk test FAILED.

I MEANT ABOUT THE FAILURE ID IS:

U4G964-5JX61X-QFPH41-60VX03

(I'm still not sure if the last two zeros are O's or Zero's)

Provost
DavidPK
Posts: 31,589
Member Since: ‎09-24-2010
Message 3 of 3 (1,525 Views)

Re: My Probook 4520s Hard Disk test FAILED.

Hi,

 

The error ID will relate to either a SMART or Disk Self Test failure - in either case, it would indicate that the HDD is failing and will need to be replaced.  If you can still boot into Windows, back-up your personal files etc as soon as possible.

 

If your notebook is still under warranty, contact HP and arrange to have the drive replaced.

 

If you live in the US, contact HP Here.

 

If you are in another part of the world, start Here.

 

If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know - include the capacity of your current Hard Drive ( ie 500Gb ).

 

Regards,

 

DP-K

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