05-03-2012 06:52 AM
I have a compaq presario cq-42 laptop with windows 7 installed. I'm having a problem with it freezing and then lagging after about 15 minutes, or sometimes less, of use. This doesn't just happen when i'm on the inernet, it also hapens if i'm watching movies on it too. I thought it may be over-heating but sometimes it only has to be on for about 5 minutes and it does it. Plz can someone help as it is very frustrating !!! Thnx
05-03-2012 08:46 AM
Shut down the notebook. Tap away at f10 as you start the notebook to enter the bios menu. Under the Advanced or Diagnostic tab you should find the facility to run tests on both the Hard Drive and Memory. Post back with the details of any error messages.
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Microsoft Windows Expert - Consumer
05-13-2012 07:02 PM
Update - I went into bios and performed check on hard drive and memory and both came up as passed - no errors ! I am now starting to think it may have something to do with the laptop heating up. I have checked in bios menu and the fan is set to "always on" and when we use the laptop we always make sure the underneath vents are clear.......anymore suggestions?????? jaccieg
01-25-2014 05:27 AM
Hi Dear ,
I have compaq presario resently i update bios after updating this problem will come please advice me what to do......