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dollyquestion
Posts: 5
Member Since: ‎12-07-2013
Message 1 of 5 (170 Views)

My software is not transferring photos to my creations

Hope someone can help with my problem.

I have recently had all my data transferred over to a new Pavillion notebook and this is the first time I have tried to create a card since the transfer.

All my projects are intact but when I try to get photos for a new project they won't transfer.

I need to make a Christmas card for someone special.

Pleas help.

Thanks

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CherylG
Posts: 22,490
Member Since: ‎11-12-2008
Message 2 of 5 (154 Views)

Re: My software is not transferring photos to my creations

Not sure how well this works-but there is a special Support page for Photo Creations:

 

http://www.hp.com/global/us/en/consumer/digital_photography/free/software/support-form.html?jumpid=r...


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Top Student
dollyquestion
Posts: 5
Member Since: ‎12-07-2013
Message 3 of 5 (147 Views)

Re: My software is not transferring photos to my creations

Thanks a lot for responding.

I eve ntually got it to work by downloading the software again. Maybe I've missed some updates.

Once again, thanks for taking the time to help me.

Master's Graduate
RocketLife
Posts: 548
Member Since: ‎01-18-2011
Message 4 of 5 (133 Views)

Re: My software is not transferring photos to my creations

[ Edited ]

Hi Dolly.

 

Glad it worked out. As Cheryl said, the fastest way to contact HP Photo Creations customer support is through this link:

 

http://www.hp.com/global/us/en/consumer/digital_photography/free/software/support-form.html

 

They're experts with the software and are happy to help with problems big or small.

Thank you for using HP Photo Creations,

RocketLife

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Top Student
dollyquestion
Posts: 5
Member Since: ‎12-07-2013
Message 5 of 5 (114 Views)

Re: My software is not transferring photos to my creations

Many thanks for taking the time to respond.

I eventually corrected it by downloading the software.

So thanks again.

Problem solved.

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