Notebook won't wake from Sleep after Windows 10 upgrade

[mkdtasha]

Upgraded to Windows 10 in late July- (I should have known better than to upgrade since I had a year to do it). --now laptop won't wake from sleep withoout a hard button shutdown and reboot.

Have followed the instructions on HP website about enabling keyboard, allowing to wake from sleep, updating bios and allowing automatic updates for windows and HP.

Please help, this is crazy rebooting my laptop everytime I walk away from it for awhile.

Product number:G6T85UA#ABA
BIOS:F.26-01/19/2015
Keyboard revision:89.23
Total memory:8.00 GB
Processor name:Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz

[panem]

Hello

Please follow the troubleshooting steps in the link below for sleep mode issue.

http://support.hp.com/us-en/document/c03383935

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[mkdtasha]

Please read sentence #2 in my original post

[Guru_Prasad]

Please right click on the battery symbol and click on advanced power and sleep settings .

When the window opens, just scroll down and clik on advanced power settings. Click on the change plan settings.  Change the sleep settings there.

[Guru_Prasad]

probably you would have to reset the PC by keeping your files.

You can try that by pressing W+I and click on update and security and clcik on recovery.

PS: You would lose only the applications but no data wouldbe lost.

Thanks,

GURU

[mkdtasha]

Yes, I could change when it goes to sleep (which I have already made longer), still not sure that will change not being able to wake it up from sleep

[panem]

ave you already updated the graphics drivers from Intel website?

If not, you can download from the following link.

https://downloadcenter.intel.com/download/25274/Intel-Iris-Iris-Pro-and-HD-Graphics-Production-Drive...

**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
I am an HP employee.

[Holly_J · Accepted solution]

Check out this post and see if it applies/helps:

http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/How-to-Resolve-Post-Windows-10-...

[mkdtasha]

panem,

Followed that link and downloaded driver, install failed because "not certified for my system"- followed Intel's guideme process and it directed me to download 4 pieces of software, 3 of them failed, but I think an update to the graphics card installed- going to test sleep now.  (And I double-checked before downloading, running 64-bit, not 32-bit like I selected in original post).

[mkdtasha]

Holly,

I ran HP Support and Intel Driver update utility multiple times, finally will wake from sleep with power button and keyboard if 1) I tell it to go to sleep from the start menu, 2) Push the power button once or 3) close the lid.  However, now it will not go to sleep on it's own, just turns the monitor off.  Currently have it set when plugged in to go to turn monitor off after 1 min, sleep after 2.  Would kind of like it to go to sleep when I walk away for a while.