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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-03-2015 07:16 PM

HP Recommended
Product: HP EliteBook Folio 9470m Ultra
Operating System: Microsoft Windows 8 (64-bit)

Hi I am missing a device driver, and my keyboard stops working randomly at times and I need to restart to make it work again. Any ideas? Thanks in advance!

 

Laptop: HP Folio 9470m

Location: PCI Slot 2 (PCI bus 2, device 0, function 0)

The drivers for this device are not installed. (Code 28)

Hardware Ids:

PCI\VEN_197B&DEV_2392&SUBSYS_18DF103C&REV_30
PCI\VEN_197B&DEV_2392&SUBSYS_18DF103C
PCI\VEN_197B&DEV_2392&CC_088000
PCI\VEN_197B&DEV_2392&CC_0880

 

4 REPLIES 4

‎02-03-2015 07:42 PM

HP Recommended

Hi:

 

I doubt installing this driver will fix the keyboard issue but it will allow the card reader to work.

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?s​p4ts.oid=5275307&swItemId=ob_124666_1&swEnvOid=40...

 

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‎03-06-2016 07:09 AM

HP Recommended

I am facing exactly the same issue on exactly same hardware. I was also missing the same driver. I have just installed the missing driver, I hope it fixes once for all.

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‎03-06-2016 07:26 AM

HP Recommended

Update: Issue still exists. 

 

 

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‎05-17-2017 07:23 PM

HP Recommended

This does not fix the problem; what is it with you guys?  This is your product. 

 

I repeat the Alcor Smart Card Driver does not fix this issue, nor does it make the smart card reader work correctly.  If I put a disk in the smart card reader is totally screws up my computer + I still have a base system device error on PCI Slot 2 (PCI bus 2, device 0, function 0).

 

Totally fix the problem by providing a hard location to the solution that won't move a week from now, so when the next person needs the issue resolved, they don't get dumped on the main HP driver support page.  DO YOUR JOB!

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