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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-16-2014 05:59 AM

HP Recommended

Hello everybody, please:-)
I have a problem installing the "Power peak manager", after starting the installation (start->next) the installation ends with the info windows, "not supported by this system", or something similar.
what should I do? I do not believe, that I am the only one:-)
win 8.1 pro 64bit, HP Probook 640
thanks in advance

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-17-2014 07:54 AM

HP Recommended

I got the confirmation that this is for Japan manufactured units only. It will not work for any other units manufactured for other countries. As this option is not supported by the hardware configuration of your system, it is not installing.

 

Please ignore installing this software. Sorry for the confusion caused.

I am an HP employee.

Regards,
Vidya

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View solution in original post

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11 REPLIES 11

‎01-16-2014 06:31 AM

HP Recommended

Here is the link to HP Peak Power Manager compatible with Windows 8.1:
http://ftp.hp.com/pub/softpaq/sp64001-64500/sp64174.exe

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

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‎01-16-2014 06:42 AM

HP Recommended

Hello, thanks, but I have tried it for many times. I tried another versions too (win 7 etc.)

this version is not functional.

"This software is not supported on this system"

My Probook 640 is 1 month old, all upgrades and updates installed

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‎01-16-2014 06:46 AM

HP Recommended

Try this if you have not tried it earlier:

ftp://ftp.hp.com/pub/softpaq/sp63001-63500/sp63124.exe

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***
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‎01-16-2014 06:59 AM

HP Recommended

not functional, the same info window:-(

I do not know, where is the problem, the NB is great, no problems with anything.

Other Probooks 640 without this issue?

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‎01-16-2014 07:01 AM

HP Recommended

Let me try to work to pass this feedback to the concerned team and get back to you. It may take some time. Sorry for not being able to help you.

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***
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‎01-16-2014 07:02 AM - edited ‎01-16-2014 07:02 AM

HP Recommended

I will be waiting. you are welcome, no problem, thanks!

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‎01-16-2014 05:13 PM

HP Recommended

My investigation shows that you need to have "Power Control" option enabled in BIOS to install HP Power Peak Manager and this is only enabled for Japan customers. Are you from Japan? Have you used HP Power Peak Manager before upgrading to Windows 8.1?

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***
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‎01-17-2014 12:55 AM

HP Recommended
Hello, thanks.
I am from Czech republic, central Europe:-)
I have not used it under 8, because after installation I made immediatelly an update.
please, what should I do now?
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‎01-17-2014 07:54 AM

HP Recommended

I got the confirmation that this is for Japan manufactured units only. It will not work for any other units manufactured for other countries. As this option is not supported by the hardware configuration of your system, it is not installing.

 

Please ignore installing this software. Sorry for the confusion caused.

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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