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Honor Student
dken
Posts: 3
Member Since: ‎01-10-2011
Message 1 of 6 (550 Views)

Recovery disks cannot be read

I have a Compaq Presario F730US, had it about 3 years, got corrupted OS files somewhere, somehow (vista home premium), decided to just wipe, and do the system recovery thing. My recovery disks just cant seem to get read by the dvd drive.

 

First my recovery dvds are not scratched, i take good care of them.

 Second every other cd/dvd is read with no problem, I'm actually using active boot cd in order to be online now.

Error messages vary, from missing active partition to a couple I cant remember.

 

Basically my laptop OS is not functioning, it wont read the recovery disk, it wont fully wipe clean, booting from dvd drive first doesnt work (because the recovery disk isnt being read), and every other suggestion Ive googled doesnt work,

 

I think I need to toss this hard drive and start fresh, but my recovery disks arent being read...Im stuck. Please help!

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DavidPK
Posts: 32,042
Member Since: ‎09-24-2010
Message 2 of 6 (532 Views)

Re: Recovery disks cannot be read

Hi,

 

Try running a test on the HDD by tapping away at f10 as you start the PC to enter the Bios menu.  Under the advanced or diagnostic tab you should find the facility to run a test on the hard drive.  If this passes, you should be able to order another set Recovery Discs from HP on the link below.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00810334&cc=us&lc=en&dlc=en

 

Best wishes,

 

DP-K

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Honor Student
dken
Posts: 3
Member Since: ‎01-10-2011
Message 3 of 6 (516 Views)

Re: Recovery disks cannot be read

I cannot access anything in BIOS, recovery panel; I've run a scan disk from this active book disk and it comes back as clean.

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DavidPK
Posts: 32,042
Member Since: ‎09-24-2010
Message 4 of 6 (507 Views)

Re: Recovery disks cannot be read

[ Edited ]

Hi,

 

If you can access another PC, try this to check whether the problem is hardware related.  On the link below is the latest copy of Ubuntu.  Download this and save it to the Desktop ( Step 1 ).

 

Ubuntu

 

The instructions to burn this to create a bootable CD are also on the link ( Step 2 ).  When you have created this, insert it into the drive of the PC you are having problems with and restart it to boot from the Ubuntu CD.  This OS can run entirely from the CD ( ie it does not need to be installed on your Hard Drive - Step 3 ).

 

Run this OS and see if everything runs Ok as this should then tell you whether your Hardware is Ok.

 

Best wishes,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
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Honor Student
dken
Posts: 3
Member Since: ‎01-10-2011
Message 5 of 6 (479 Views)

Re: Recovery disks cannot be read

OK, Ive followed  advice given, tried running the HD diagnostic in BIOS,  it failed to complete and my laptop shut off about 65% of the way into the test.

 

Hard drive failure? Maybe this is why I can boot from Active Boot Disk (I'm using that to be online here right now), but cant boot from my recovery disks?

 

You think I should order a new set of recovery disks from HP along with new HD?

 

 

Provost
DavidPK
Posts: 32,042
Member Since: ‎09-24-2010
Message 6 of 6 (473 Views)

Re: Recovery disks cannot be read

Hi,

 

That would be my next step, but it's impossible to say for certain whether this will solve the problem.

 

Best wishes,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

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