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Honor Student
Chiron69
Posts: 3
Member Since: ‎12-05-2013
Message 1 of 6 (4,753 Views)

* SOLVED * Rocksmith 2014 USB cable doesn't show up on HP Compaq CQ58-d53SO Notebook (Windows 8.1)

[ Edited ]

Dear Sirs/Mrs.

 

I have a problem regarding  my USB port, I recently bought a Rocksmith 2014 USB cable for linking a guitar to my usb port. However, it doesn't show up anywhere in device settings no matter what I try.

I've disabled power saving on root hub, but no dice.

Could you please help me out if you know what could be the problem?

 

 

Yours sincerely

Chiron69

Associate Professor
wes_notebooks
Posts: 836
Member Since: ‎12-05-2008
Message 2 of 6 (4,750 Views)

Re: Rocksmith 2014 USB cable doesn't show up on my HP Compaq CQ58-d53SO Notebook PC (Windows 8.1)

Chiron, is it listed under 'Sound, Video and Game Controllers' in the device manager?

I am an HP employee.
Associate Professor
wes_notebooks
Posts: 836
Member Since: ‎12-05-2008
Message 3 of 6 (4,749 Views)

Re: Rocksmith 2014 USB cable doesn't show up on my HP Compaq CQ58-d53SO Notebook PC (Windows 8.1)

Also, have you tried the other ports?  Some devices have issues with the USB 3.0 ports and must be connected to the USB 2.0 port.

 

-wes


I am an HP employee.
Provost
banhien
Posts: 35,257
Member Since: ‎01-29-2009
Message 4 of 6 (4,745 Views)

Re: Rocksmith 2014 USB cable doesn't show up on my HP Compaq CQ58-d53SO Notebook PC (Windows 8.1)

Hi,

 

Are you talking abouth the whole product bundle or just a cable ? Please check the note: "Rocksmith 2014 requires the use of the "Hercules" adapter".

 

Regards.

BH
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Honor Student
Chiron69
Posts: 3
Member Since: ‎12-05-2013
Message 5 of 6 (4,738 Views)

Re: Rocksmith 2014 USB cable doesn't show up on my HP Compaq CQ58-d53SO Notebook PC (Windows 8.1)

Thank you for your help. I ran the HP Support Update Center, and updated my Audio drivers and network drivers, and what do you know, the cable lit up like a xmas tree in device manager. ;-)

Appreciate your help, guys! Take care.

 

Best regards

Chiron69

Honor Student
Chiron69
Posts: 3
Member Since: ‎12-05-2013
Message 6 of 6 (4,737 Views)

Re: Rocksmith 2014 USB cable doesn't show up on my HP Compaq CQ58-d53SO Notebook PC (Windows 8.1)

Hi.

 

No, it didn't show up either in Sound,controlllers or in System/USB devices, until I ran the latest update from HP. Now it works like a charm! ;-) Thanks!

 

Best regards

Chiron

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