Simple Pass not working (2404 Views)
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Honor Student
mm28
Posts: 2
Registered: ‎04-25-2012
Message 1 of 6 (2,404 Views)
Accepted Solution

Simple Pass not working

Hi I have a Pavillion dv6. I purchased it about 2 months ago and about 4 days ago my simple pass will not work. When I clicked on the icon to go into the program an error message comes up saying senor not connected. What can I do?

Associate Dean
Dragon-Fur
Posts: 5,967
Registered: ‎04-14-2009
Message 2 of 6 (2,393 Views)

Re: Simple Pass not working

mm28,

 

It may just be "hung up".

 

Start with the easiest fix,

try a Hard Reset on your Notebook:

 

Hard Reset:

Sometimes all you need to do is kick the computer.  This method works for a variety of connection and ‘stuck’ program issues.

  • Disconnect all external devices first.
  • Remove AC power and the battery
  • Press and hold power button for at least 30 seconds
  • Reinstall only AC power for first startup ** See Note
  • Power on - Log in
  • Next time you shut down the system, reinstall battery.

** Note:  If time is short, reinstall battery the first time and be done with it.

 

Reference:

Hard Reset to Resolve Hardware and Software Issues

 

Good Luck!

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 Remember:  The more information you provide, the better help you can receive.

Always Include:  (Notebook) Product Number  ,  Printer – Model Number ,

                        Operating System and an Error Description

                             Never give out your Serial Number

----------------------------------------------------------------------------------------------------------------

                                 2012 Year of the Dragon!

 

Kind Regards,
Dragon-Fur
Provost
Daniel_Potyrala
Posts: 10,920
Registered: ‎01-31-2009
Message 3 of 6 (2,383 Views)

Re: Simple Pass not working

Hi,

Please write your notebook product number (p/n), which system are you using and country of purchase.

Resource:
How to Locate the Notebook product number (p/n)

 

** Say thanks by clicking the "Thumb up" icon which is on the left. **

 

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

 

  Microsoft MVP Windows Expert - Consumer
Honor Student
mm28
Posts: 2
Registered: ‎04-25-2012
Message 4 of 6 (2,368 Views)

Re: Simple Pass not working

PN# A6y53ua#aba

I am using windows 7

I purchased it at Best Buy in CA

Associate Dean
Dragon-Fur
Posts: 5,967
Registered: ‎04-14-2009
Message 5 of 6 (2,363 Views)

Re: Simple Pass not working

mm28,

 

Thanks for the info on your system.

I see the Solution is marked as complete!

 

I'll take that as "Fixed" and "Thanks!" unless I hear otherwise...

 

Good Luck with SimplePass.  The 2012 version is pretty stable.

Remember to Export your Password Database (webcards from the different websites)!

 

----------------------------------------------------------------------------------------------------------------

                          When you appreciate the effort…

 

       Please Click the Kudos Star on the Left to say "Thank You"!

 

    Is it Solved? Make it easier for other people to find the Answer:  

       Please Mark my PostAccept as Solution” to say "Yes!"

 

 Remember:  The more information you provide, the better help you can receive.

Always Include:  (Notebook) Product Number  ,  Printer – Model Number ,

                        Operating System and an Error Description

                             Never give out your Serial Number

----------------------------------------------------------------------------------------------------------------

                                 2012 Year of the Dragon!

 

 

Dragon Tips:

 

Validity Sensor Driver Reinstallation:

If the Hard Reset fails to work (should SimplePass hang up in the future), the next "fix" step is to reinstall the Validity Sensor Driver.  Drivers can "corrupt" (sort of "go bad on the tree") just from normal use - reinstalling drivers can fix some problems when things just stop working and you don't know why...

 

Export the Webcard Database:

If you have working SimplePass software, Export your Webcards before reinstalling the driver or the SimplePass software.  In the event that you must remove the SimplePass software, your webcard backup can be used (imported) to restore your website login information.

 

Start SimplePass > Settings > Export     NOTE:  File will be named *.tsd

Kind Regards,
Dragon-Fur
Honor Student
cowpiewis
Posts: 2
Registered: ‎07-08-2011
Message 6 of 6 (788 Views)

Re: Simple Pass not working

Once you get past the "You want me to do what?"  reaction, it is not that scary.

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