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akilana
Posts: 10
Member Since: ‎11-05-2009
Message 1 of 137 (86,890 Views)
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Touch pad scrolling not working in windows 7

My laptop is hp pavillion dv4-1428 and I moved from Vista to Windows 7 last week but the audio and the scrolling on the touchpad aren't working. Any solutions would be much appreciated.  Thank you
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Daniel_Potyrala
Posts: 10,921
Member Since: ‎01-31-2009
Message 2 of 137 (86,882 Views)

Re: Touch pad scrolling not working in windows 7

Hi,

Write down Your p/n number which is under Your computer and looks like this.

 

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** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
Tutor
akilana
Posts: 10
Member Since: ‎11-05-2009
Message 3 of 137 (86,901 Views)

Re: Touch pad scrolling not working in windows 7

NV161UA#ABC
Master's Graduate
EverWin
Posts: 385
Member Since: ‎10-23-2009
Message 4 of 137 (86,899 Views)

Re: Touch pad scrolling not working in windows 7

hi,

 

mostly AMD inside models comes with Synaptics Touchpads

 

download this & install it

 

after restarting your PC check if it works...

 

ftp://ftp.hp.com/pub/softpaq/sp44501-45000/sp44995.exe

 

otherwise Uninstall Synaptics Touchpad Driver

 

try this

 

Intel inside models comes with ALPS Pointing Device

 

ftp://ftp.hp.com/pub/softpaq/sp45501-46000/sp45558.exe

 

 

Regards,

EverWin

 

 

~"If my solution has helped you in any way, please click on the white start to give Kudos."~

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Tutor
akilana
Posts: 10
Member Since: ‎11-05-2009
Message 5 of 137 (86,891 Views)

Re: Touch pad scrolling not working in windows 7

The first one doesn't work.

I removed Synaptics and tried the second one but it can't be installed.. install failed.

Master's Graduate
EverWin
Posts: 385
Member Since: ‎10-23-2009
Message 6 of 137 (86,896 Views)

Re: Touch pad scrolling not working in windows 7

this means its a synapics touchpad

 

-->

http://www.synaptics.com/support/drivers

 

download the correct driver for your OS (32bit or 64 bit)???

 

reply

~"If my solution has helped you in any way, please click on the white start to give Kudos."~

~"Please click on the Accept as solution button if your problem has been resolved."~
Tutor
akilana
Posts: 10
Member Since: ‎11-05-2009
Message 7 of 137 (86,892 Views)

Re: Touch pad scrolling not working in windows 7

professional 64 bit, still not working
Master's Graduate
EverWin
Posts: 385
Member Since: ‎10-23-2009
Message 8 of 137 (86,877 Views)

Re: Touch pad scrolling not working in windows 7

sad

 

after upgrading to Win 7 (connect to internet)

 

goto control panel>>open systems>>open Advanced system settings>>goto Hardware TAB>>open Device Installation settings>>select

Yes, do this automatically (Recommended)

 

also try windows 7's (Windows update) search for optional for missing drivers...

 

 

~"If my solution has helped you in any way, please click on the white start to give Kudos."~

~"Please click on the Accept as solution button if your problem has been resolved."~
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Daniel_Potyrala
Posts: 10,921
Member Since: ‎01-31-2009
Message 9 of 137 (86,826 Views)

Re: Touch pad scrolling not working in windows 7

Please ignore last EverWin post.

 

Go to Control Panel -> Devices Manager

Click with right button of Your mouse on each yellow sign and choose properties. Then go to bottom details and paste here Hardware Ids. This way we will know what it is.

 

Below You've got example how to do it:

 

Device ID

Device ID

Device ID

 

** Say thanks by clicking the "Thumb up" icon which is on the left. **

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
Tutor
akilana
Posts: 10
Member Since: ‎11-05-2009
Message 10 of 137 (86,817 Views)

Re: Touch pad scrolling not working in windows 7

thank you for the time

 

ACPI\AUI0216
*AUI0216
 

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