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Top Student
PirateNL
Posts: 6
Member Since: ‎10-04-2009
Message 1 of 9 (11,205 Views)

Unknown Fingerprint System owner password

Hey there, so here's my story:

 

I installed Vista Business on my new laptop (HP ProBook 4310s) this morning. Everything went well like setting my credentials (password, fingerprint etc.)... I decided to shrink my hdd to create a dual boot with ubuntu.

 

But then it all went wrong. After GParted was done I couldn't boot Vista anymore (corrupted system files).

 

So well i had no choice to reinstall my Vista again via my recovery partition so that's what I did. But now I can't re-set my 'new' fingerprints because the old (random generated) fingerprint password is still active.

 

Anyone know how to reset my the fingerprint password?

 

I already tried to access the BIOS but it seems the option has been grayed out.

 

 

Thanks very much.

Top Student
PirateNL
Posts: 6
Member Since: ‎10-04-2009
Message 2 of 9 (11,154 Views)

Re: Unknown Fingerprint System owner password

Anyone got a solution?

 

Top Student
PirateNL
Posts: 6
Member Since: ‎10-04-2009
Message 3 of 9 (11,097 Views)

Re: Unknown Fingerprint System owner password

Seems like i'm experiencing a unique problem :smileysad:
Top Student
PirateNL
Posts: 6
Member Since: ‎10-04-2009
Message 4 of 9 (11,018 Views)

Re: Unknown Fingerprint System owner password

Bumping this thread one more time.
Student
ktenbrook
Posts: 1
Member Since: ‎12-12-2009
Message 5 of 9 (10,606 Views)

Re: Unknown Fingerprint System owner password

Your problem is not unique.  I have the same issue, and I have seen others with the problem also.  I called HP, and they don't have a solution short of me sending my laptop in for service.  I haven't seen a solution written in english that I can understand yet.

Honor Student
ayurttash
Posts: 1
Member Since: ‎01-25-2010
Message 6 of 9 (10,269 Views)

Re: Unknown Fingerprint System owner password

I have just found the solution. It took me 6 hours. I'll come back later and try to describe the steps. (I am not sure if can remember them in the right order)

But make sure that you install hp protect tools security from the DVD.

then second you are to set a bios administrator password (other wise you have no chance)

third while restarting computer press esc enter the Start up Section choose the administor then enable fingerprints reset option.

once you have started the window the system will ask you a new password.

desertstorm from Turkey

Honor Student
plymelk512
Posts: 1
Member Since: ‎10-09-2010
Message 7 of 9 (8,467 Views)

Re: Unknown Fingerprint System owner password

It hasn't worked for me yet.  After disabling the Fingerprint in the BIOS/Built-In hardware, I was finally able to uninstall the HP Security Suite.  I needed to install a different drive encryption package.

 

The Reset Fingerprint option was greyed out in the BIOS.  How do we re-enable it?

Student
sbn001
Posts: 1
Member Since: ‎08-02-2011
Message 8 of 9 (6,130 Views)

Re: Unknown Fingerprint System owner password

I also had the same problem.. Here is the solution to your problem..

http://bizsupport1.austin.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01798858&lang=en&cc=u...

HP System Software Manager SP42536 

Student
chanez1979_
Posts: 1
Member Since: ‎07-06-2012
Message 9 of 9 (3,993 Views)

Re: Unknown Fingerprint System owner password

Unknown fingerprint owner password for hp elitebook 6930p

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