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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-19-2015 03:07 AM

HP Recommended
Product: HP Probook 450 G2
Operating System: Microsoft Windows 10 (64-bit)

Hi

 

I upgraded 2 new HP laptops to Windows 10. I have downloaded HP support assistant and installed all the drivers. Still there are unknow devices and I notice that I cant change screen brightness on the keyboard. 

 

HP Probook 450 G2 3 unknow devices:

1. ACPI\HPQ6001\2&DABA3FF&2

2. ACPI\HPQ6007\3&21436425&0

3. ACPI\INT33A0\0

 

HP Elitebook 840 G2 2 unknown devices:

1. ACPI\HPQ6001\2&DABA3FF&2

2. ACPI\HPQ6007\3&21436425&0

 

Please help me with this. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-19-2015 03:16 AM

HP Recommended

HP Probook 450 G2 3 unknow devices:

1. ACPI\HPQ6001\2&DABA3FF&2

http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71707.exe

 

2. ACPI\HPQ6007\3&21436425&0

http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71839.exe

 

3. ACPI\INT33A0\0

https://downloadmirror.intel.com/23109/eng/Intel(R)%20Smart%20Connect%20Technology%205.0.exe

 

HP Elitebook 840 G2 2 unknown devices:

1. ACPI\HPQ6001\2&DABA3FF&2

http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71707.exe

2. ACPI\HPQ6007\3&21436425&0

http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71839.exe

 

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***

View solution in original post

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3 REPLIES 3

‎11-19-2015 03:16 AM

HP Recommended

HP Probook 450 G2 3 unknow devices:

1. ACPI\HPQ6001\2&DABA3FF&2

http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71707.exe

 

2. ACPI\HPQ6007\3&21436425&0

http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71839.exe

 

3. ACPI\INT33A0\0

https://downloadmirror.intel.com/23109/eng/Intel(R)%20Smart%20Connect%20Technology%205.0.exe

 

HP Elitebook 840 G2 2 unknown devices:

1. ACPI\HPQ6001\2&DABA3FF&2

http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71707.exe

2. ACPI\HPQ6007\3&21436425&0

http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71839.exe

 

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***
Was this reply helpful? Yes No

‎11-19-2015 03:31 AM

HP Recommended

There are no longer any unknown devices, but I still cant adjust the brightness level by pressing fn + f9 or f10. The microphone off/on buton is very slow aswell to react, but the rest fn keys are working fine. This is the same on both my laptops.

Was this reply helpful? Yes No

‎11-20-2015 06:41 PM

HP Recommended

Try downloading and installing the following SoftPaq:

ftp://ftp.hp.com/pub/softpaq/sp73001-73500/sp73347.exe

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***
Was this reply helpful? Yes No
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