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‎08-05-2015 12:00 PM

HP Recommended
Product: HP Envy 15-K204NA
Operating System: Microsoft Windows 8.1 (64-bit)

Hi.

 

I hope someone out there can help me!!

 

I have tried numerous times to upgrade my HP Envy 15-K204NA from Windows 8.1 64-bit to Windows 10 Home, but it continues to fail with error code 80070714.

 

I am using Bullguard Premium Protection and have Acronis True Image installed.

 

I have disabled SQL services as suggested by other posts on the internet, but nothing seems to work.

 

When I run the upgrade from a DVD burned from the ISO, it gets to 37% and then fails.

 

Hope you can help. (fingers crossed!!)

 

Chris

 

The Setup Error log file shows:

 

2015-08-05 16:48:34, Error                        CallPidGenX: PidGenX function failed on this product key. (hr = 0x8a010001)
2015-08-05 16:48:37, Error                        CallPidGenX: PidGenX function failed on this product key. (hr = 0x8a010001)
2015-08-05 16:48:49, Error                 CONX   Failed to initialize net class data 80070005

2015-08-05 16:48:50, Error                 CONX   Failed to get class data from printer 80070057

2015-08-05 16:49:21, Error                 CONX   Failed to open INF file [tib_mounter.x64.inf] with 0x80070002

2015-08-05 16:49:21, Error                 CONX   Failed to initialize driver package [tib_mounter.x64.inf]

2015-08-05 16:49:21, Error                 CONX   Failed to open INF file [oem46.inf] with 0x80070002

2015-08-05 16:49:21, Error                 CONX   Failed to initialize driver package [oem46.inf]

2015-08-05 16:49:23, Error                 CONX   Failed to open INF file [tib_mounter.x64.inf] with 0x80070002

2015-08-05 16:49:23, Error                 CONX   Failed to initialize driver package [tib_mounter.x64.inf]

2015-08-05 16:49:23, Error                 CONX   Failed to open INF file [oem46.inf] with 0x80070002

2015-08-05 16:49:23, Error                 CONX   Failed to initialize driver package [oem46.inf]

2015-08-05 17:06:14, Error                 SP     RegLoadKeyW failed to mount C:\$WINDOWS.~BT\Sources\SafeOS\SafeOS.Mount\WINDOWS\system32\config\SYSTEM at SP_HIVE_LOAD_ALIAS_SYSTEM[gle=0x801f0005]
2015-08-05 17:06:14, Error                 SP     SPMountOfflineHive: Can't mount offline hive: C:\$WINDOWS.~BT\Sources\SafeOS\SafeOS.Mount\WINDOWS\system32\config\SYSTEM. Error: 0x801F0005[gle=0x801f0005]
2015-08-05 17:06:14, Error                 SP     CEnableTelemetryForImage::DoExecute: Cannot load the system hive for the offline OS C:\$WINDOWS.~BT\Sources\SafeOS\SafeOS.Mount\WINDOWS. Error: 0x801F0005[gle=0x801f0005]
2015-08-05 17:06:14, Error                        [SetupHost.exe] ReAgentXMLParser::ParseConfigFile (xml file: C:\$WINDOWS.~BT\Sources\SafeOS\ReAgent.xml) returning 0X2
2015-08-05 17:06:19, Error                 SP     Using current time as Recovery Timestamp.
2015-08-05 17:06:22, Error                 SP     Failed to open WinPE DISM session. Error: 0x80070714[gle=0x0000007a]
2015-08-05 17:06:22, Error                 SP     Operation failed: Process Drivers for Migration. Error: 0x80070714[gle=0x000000b7]
2015-08-05 17:06:22, Error                 MOUPG  MoSetupPlatform: ExecuteCurrentOperations reported failure!
2015-08-05 17:06:22, Error                 MOUPG  MoSetupPlatform: Using action error code: [0x80070714]
2015-08-05 17:06:22, Error                 MOUPG  CDlpActionDriverMigrate::ExecuteRoutine(544): Result = 0x80070714
2015-08-05 17:06:24, Error                 MOUPG  CDlpActionImpl<class CDlpErrorImpl<class CDlpObjectInternalImpl<class CUnknownImpl<class IMoSetupDlpAction> > > >::Execute(441): Result = 0x80070714
2015-08-05 17:06:24, Error                 MOUPG  CDlpTask::ExecuteAction(3243): Result = 0x80070714
2015-08-05 17:06:24, Error                 MOUPG  CDlpTask::ExecuteActions(3397): Result = 0x80070714
2015-08-05 17:06:24, Error                 MOUPG  CDlpTask::Execute(1631): Result = 0x80070714
2015-08-05 17:06:24, Error                 MOUPG  CSetupManager::ExecuteTask(1953): Result = 0x80070714
2015-08-05 17:06:24, Error                 MOUPG  CSetupManager::ExecuteTask(1916): Result = 0x80070714
2015-08-05 17:06:24, Error                 MOUPG  CSetupManager::ExecuteInstallMode(736): Result = 0x80070714
2015-08-05 17:06:24, Error                 MOUPG  CSetupManager::ExecuteDownlevelMode(376): Result = 0x80070714
2015-08-05 17:07:09, Error                 MOUPG  CSetupManager::Execute(222): Result = 0x80070714
2015-08-05 17:07:09, Error                 MOUPG  CSetupHost::Execute(370): Result = 0x80070714
2015-08-05 17:07:12, Error                 MOUPG  CDlpManager::AsyncSerializeDisable(471): Result = 0x80070216

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-06-2015 06:51 AM

HP Recommended

I have given up now, and have rebuilt my laptop using the recovery partition.  The upgrade to Windows 10 came up straight away, and it has installed fine.

 

Hooray 🙂

View solution in original post

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6 REPLIES 6

‎08-05-2015 04:59 PM

HP Recommended

Uninstall any security software you have installed and try again.

Was this reply helpful? Yes No

‎08-06-2015 02:33 AM

HP Recommended

Hi Mumbodog  and thanks for your reply.

 

I have uninstalled Bullguard and tried the upgrade again, but it failed at the same point.

 

I have also removed Acronis True Image and again it failed!!

 

The log file has fewer lines now, so it has helped, but still no upgrade:

 

2015-08-06 09:16:30, Error                        CallPidGenX: PidGenX function failed on this product key. (hr = 0x8a010001)
2015-08-06 09:16:33, Error                        CallPidGenX: PidGenX function failed on this product key. (hr = 0x8a010001)
2015-08-06 09:17:14, Error                 CONX   Failed to initialize net class data 80070005
2015-08-06 09:17:15, Error                 CONX   Failed to get class data from printer 80070057
2015-08-06 09:23:52, Error                 SP     RegLoadKeyW failed to mount C:\$WINDOWS.~BT\Sources\SafeOS\SafeOS.Mount\WINDOWS\system32\config\SYSTEM at SP_HIVE_LOAD_ALIAS_SYSTEM[gle=0x801f0005]
2015-08-06 09:23:52, Error                 SP     SPMountOfflineHive: Can't mount offline hive: C:\$WINDOWS.~BT\Sources\SafeOS\SafeOS.Mount\WINDOWS\system32\config\SYSTEM. Error: 0x801F0005[gle=0x801f0005]
2015-08-06 09:23:52, Error                 SP     CEnableTelemetryForImage::DoExecute: Cannot load the system hive for the offline OS C:\$WINDOWS.~BT\Sources\SafeOS\SafeOS.Mount\WINDOWS. Error: 0x801F0005[gle=0x801f0005]
2015-08-06 09:23:52, Error                        [SetupHost.exe] ReAgentXMLParser::ParseConfigFile (xml file: C:\$WINDOWS.~BT\Sources\SafeOS\ReAgent.xml) returning 0X2
2015-08-06 09:23:56, Error                 SP     Using current time as Recovery Timestamp.
2015-08-06 09:23:59, Error                 SP     Failed to open WinPE DISM session. Error: 0x80070714[gle=0x0000007a]
2015-08-06 09:23:59, Error                 SP     Operation failed: Process Drivers for Migration. Error: 0x80070714[gle=0x000000b7]
2015-08-06 09:23:59, Error                 MOUPG  MoSetupPlatform: ExecuteCurrentOperations reported failure!
2015-08-06 09:23:59, Error                 MOUPG  MoSetupPlatform: Using action error code: [0x80070714]
2015-08-06 09:23:59, Error                 MOUPG  CDlpActionDriverMigrate::ExecuteRoutine(544): Result = 0x80070714
2015-08-06 09:24:01, Error                 MOUPG  CDlpActionImpl<class CDlpErrorImpl<class CDlpObjectInternalImpl<class CUnknownImpl<class IMoSetupDlpAction> > > >::Execute(441): Result = 0x80070714
2015-08-06 09:24:01, Error                 MOUPG  CDlpTask::ExecuteAction(3243): Result = 0x80070714
2015-08-06 09:24:01, Error                 MOUPG  CDlpTask::ExecuteActions(3397): Result = 0x80070714
2015-08-06 09:24:01, Error                 MOUPG  CDlpTask::Execute(1631): Result = 0x80070714
2015-08-06 09:24:01, Error                 MOUPG  CSetupManager::ExecuteTask(1953): Result = 0x80070714
2015-08-06 09:24:01, Error                 MOUPG  CSetupManager::ExecuteTask(1916): Result = 0x80070714
2015-08-06 09:24:01, Error                 MOUPG  CSetupManager::ExecuteInstallMode(736): Result = 0x80070714
2015-08-06 09:24:01, Error                 MOUPG  CSetupManager::ExecuteDownlevelMode(376): Result = 0x80070714
2015-08-06 09:24:39, Error                 MOUPG  CSetupManager::Execute(222): Result = 0x80070714
2015-08-06 09:24:39, Error                 MOUPG  CSetupHost::Execute(370): Result = 0x80070714
2015-08-06 09:27:41, Error                 MOUPG  CDlpManager::AsyncSerializeDisable(471): Result = 0x80070216

Was this reply helpful? Yes No

‎08-06-2015 06:51 AM

HP Recommended

I have given up now, and have rebuilt my laptop using the recovery partition.  The upgrade to Windows 10 came up straight away, and it has installed fine.

 

Hooray 🙂

Was this reply helpful? Yes No

‎08-20-2015 12:32 AM

HP Recommended

Hi,

please check your programms. is there an sql server installed?
Look here, there is a solution:
http://windows10portal.de/showthread.php?tid=450

Was this reply helpful? Yes No

‎08-20-2015 01:47 AM

HP Recommended

On 20-08-2015 04:02 PM TOMOMINE2009 wrote:

Hi,

please check your programms. is there an sql server installed?
Look here, there is a solution:
http://windows10portal.de/showthread.php?tid=450

 

--------------------------------------------------------------

 

That link points to a german webpage, it's not in English, so the solution you mentioned isn't understandable to English members.

be-well
Was this reply helpful? Yes No

‎08-20-2015 02:00 AM

HP Recommended

Here's the [shortened] link to the English translation of the webpage:

 

https://goo.gl/O05fOv

be-well
Was this reply helpful? Yes No
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