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KrisCarter123
Posts: 4
Member Since: ‎02-10-2011
Message 1 of 9 (1,374 Views)
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Windows 7 Recovery disk's wont work!

Ok so i have a Compaq Presario CQ61 laptop with windows 7 64 bit, and it crashed a few weeks ago. I was told to fix it I would need to order the recovery disks from best2serve so i did that and they arrived yesterday. Although earlier i tried to recover the laptop and the disks wont work, I sorted out the BIOS so that the cd drive loads first and all that happens is a small comand prompt window flashes up then a gray screen appears with a ribbon graphic on it with no options for me too choose, and it stays on this screen forever.

 

Can anybody help me out?

 

Thanks, Kris :smileyhappy:

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DavidPK
Posts: 33,678
Member Since: ‎09-24-2010
Message 2 of 9 (1,338 Views)

Re: Windows 7 Recovery disk's wont work!

Hi Kris,

 

Tap away at f10 as you start the notebook to enter the bios menu.  Under the Advanced or Diagnostic tab you should find the facility to run a test on the Hard Drive.  Run this test and post back with your results.

 

Best wishes,

 

DP-K

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Mumbodog
Posts: 11,026
Member Since: ‎01-11-2010
Message 3 of 9 (1,332 Views)

Re: Windows 7 Recovery disk's wont work!

Adding to what DavidPK suggested, also test the memory.

Honor Student
KrisCarter123
Posts: 4
Member Since: ‎02-10-2011
Message 4 of 9 (1,319 Views)

Re: Windows 7 Recovery disk's wont work!

Thanks guys,

 

Memory test passed! :smileyhappy:

 

Primary hard disk self test froze at 52% , im guessing thats not good news...

Associate Dean
Mumbodog
Posts: 11,026
Member Since: ‎01-11-2010
Message 5 of 9 (1,317 Views)

Re: Windows 7 Recovery disk's wont work!

Time for a new hard drive....

Honor Student
KrisCarter123
Posts: 4
Member Since: ‎02-10-2011
Message 6 of 9 (1,309 Views)

Re: Windows 7 Recovery disk's wont work!

Oh! At least now its covered unver my insurance, when it was just 'buy some disks its software' it wasn't

 

Thanks alot guys! :smileyhappy:

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DavidPK
Posts: 33,678
Member Since: ‎09-24-2010
Message 7 of 9 (1,308 Views)

Re: Windows 7 Recovery disk's wont work!

Hi,

 

An example of the type of Hard Drive you will need to purchase is on the link below.  If you post back with your full Model No. this could be narrowed down.

 

320Gb Hard Drive 

 

On the following link is a video showing how to install a new Hard Drive in a HP Laptop - it really is quite straight forward.

 

http://www.youtube.com/watch?v=aEYwCUejhEY

 

Hope this helps and if you have any further questions, please post back.

 

All the best,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
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Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
KrisCarter123
Posts: 4
Member Since: ‎02-10-2011
Message 8 of 9 (1,293 Views)

Re: Windows 7 Recovery disk's wont work!

Thanks for the video! :smileyhappy:

My P/N is VJ371EA#ABU

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DavidPK
Posts: 33,678
Member Since: ‎09-24-2010
Message 9 of 9 (1,286 Views)

Re: Windows 7 Recovery disk's wont work!

Hi,

 

The drive on the link below should be compatible with your notebook and will offer a bit more storage.  You may well be able to install a drive with larger capacity, but this should be a safe choice.

 

http://www.amazon.com/Western-Digital-2-5-Inch-Notebook-WD2500BEVT/dp/B001IKRKO0/ref=sr_1_1?ie=UTF8&...

 

Hope this helps.

 

Best wishes,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

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